novdocx (ENU) 01 February 20067About This GuideThis Novell ® GroupWise ® Troubleshooting 2 Guide provides troubleshooting strategies forGroupWise problems that can occur with GroupWise clients, GroupWise agents, message delivery,and ConsoleOne® . The guide is divided into the following sections:• “General Troubleshooting Strategies” on page 9• “Strategies for Agent Problems” on page 21• “Strategies for Message Delivery Problems” on page 63• “Strategies for Administration Problems” on page 87• “Strategies for Client Problems” on page 97Other sources of troubleshooting assistance include:• Novell Support (http://support.novell.com)• Novell Support Knowledgebase (http://support.novell.com/search/kb_index.jsp)• GroupWise 7 Support Forums (http://support.novell.com/forums/2gw.html)• Novell GroupWise Support Community (http://support.novell.com/products/groupwise)• GroupWise Cool Solutions (http://www.novell.com/coolsolutions/gwmag/index.html)AudienceThis guide is intended for network administrators who install and administer GroupWise.FeedbackWe want to hear your comments and suggestions about this manual and the other documentationincluded with this product. Please use the User Comment feature at the bottom of each page of theonline documentation, or go to www.novell.com/documentation/feedback.html and enter yourcomments there.Documentation UpdatesFor the most recent version of GroupWise 7 Troubleshooting 2: Solutions to Common Problems,visit the Novell GroupWise 7 Documentation Web site (http://www.novell.com/documentation/gw7).Additional DocumentationFor additional GroupWise documentation, see the following guides at the GroupWise 7documentation Web site (http://www.novell.com/documentation/lg/gw7):• Installation Guide• Administration Guide• Multi-System Administration Guide• Interoperability Guide