Page: 92Service Guide PM3410Chapter 4 Failure & Repair Analysis4.3 TROUBLESHOOTING UPDATES4.3.01 General InformationOkidata distributes updated troubleshooting information in three ways.Okilink IIFaxable FactsTechnical Service Bulletins4.3.02 Okilink IIOkilink II is Okidata's Bulletin Board Service. This service is available to all Okidata Certified ServiceTechnicians. Okilink II provides troubleshooting and service information. Technicians can download files,ask questions of Okidata's technical support personnel, and participate in round table discussions aboutOkidata products and services. Technical Service Bulletins, Recommended Spare Parts Lists, PrinterDrivers, Product Specifications, and Service Training Information are also available.Refer to the Service Center Reference Guide for information on accessing Okilink II.4.3.03 Faxable FactsOkidata's Faxable Facts is an automated fax document retrieval system. It is maintained by Okidata'sCustomer Information Center. Answers to common questions about Okidata products are availablethrough Faxable Facts.Refer to the Service Center Reference Guide for information on accessing Faxable Facts.4.3.04 Technical Service BulletinsOkidata's Technical Service Bulletins (TSBs) contain technical information developed after productrelease. Firmware updates, part number changes, and procedural changes are some of the subjectscovered by these bulletins. The TSBs are distributed through Okilink II.Refer to the Service Center Reference Guide for information on accessing Okilink II.Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA BusinessPartner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
