Océ cm3522/cm2522 11-2Fax/Scan function troubleshooting 1111 Fax/Scan function troubleshooting11.1 Cannot send dataWhen data transmission fails, refer to the following table for corrective action. If the action also fails to enablesuccessful transmission, contact your service representative.2 NoteWhen transmission fails, a TX result report is output. For details, refer to "TX Result report" onpage 7-10. (If the TX result report setting is arranged so that a TX result report is printed out)For details on error messages, refer to "Displaying an error message" on page 11-6.For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, referto the User’s Guide [Copy Operations].11.1.1 G3 Fax11.1.2 Internet fax/IP address fax/network fax/scan transmission (E-Mail/SMB/FTP/WebDAV/Web service)Checkpoint ActionIs the sending procedure correct? Check the sending procedure again and retry.Is the recipient’s fax number cor-rect? Are the one-touch addressand the program address registeredcorrectly?Sometimes a wrong one-touch address or program address is registered,causing a problem when it is used.Check that they are registered correctly. For example, print out an addressbook list to see registered numbers are correct.Correct errors if any.Is the phone line setting correct? Is the setting for [Dialing Method] in the Utility screen appropriate for the phoneline being used?Check the setting and correct it if anything is wrong.Is the phone line correctly connect-ed?Check the phone line connection and connect it if it is disconnected.Is the recipient side free from trou-ble?Check for trouble on the recipient machine, such as fax power disconnectionand an empty paper tray.Call the recipient and check.Is the password entered at pass-word transmission correct?Check the destination password, and retransmit with the correct password.Does the destination have its faxnumber correctly registered for"Check Dest. & Send" ?Check that the fax number registered to the destination is correct. Or, specify"OFF" for "Check Dest. & Send", and transmit.Checkpoint ActionIs the volume of E-Mail message tobe sent exceeded the SMTP servercapacity?When the SMTP server capacity is specified, an error occurs and transmissionfails if that value is exceeded. For details on the SMTP server capacity setting,refer to the User’s Guide [Network Administrator].Is the sending procedure correct? Check the sending procedure and retry. For details on the sending procedure,refer to "Operation flow" on page 4-2.Are network settings and connec-tion correct?Check that the network settings and connection are correct. For informationon network settings, refer to the User’s Guide [Network Administrator].Is the E-Mail address of the machinespecified?Check the E-Mail address of the machine, and specify the address if neces-sary. For details on specifying the E-Mail address of this machine, refer to theUser’s Guide [Network Administrator].Are all cables connected correctly? Check that the network cable, and modular cable are correctly connected.Are the recipient’s fax number andaddress correct? Are the one-touchaddress and the program addressregistered correctly?Sometimes a wrong one-touch address or program address is registered,causing a problem when it is used. Check that they are registered correctly.For example, print out an address book list to see registered numbers are cor-rect.
