B6500 Network Guide> 50TROUBLESHOOTINGUSING TCP/IPThis section provides information on the possible causes, verifyingmethods and recommended actions pertaining to errors which mayoccur when the printer is used with TCP/IP.WHEN USING WINDOWS 95/98/MECAUSE TREATMENTThe printer and thecomputer are con-nected to different net-works.Status Display Unable to print (Network Error)Verification Check with the system adminis-trator of the network verify thatthe network connecting the com-puter and that connecting theprinter are linked by a router or agateway.Action Connect the printer directly to thenetwork connecting the computer.An error has occurredon the networkbetween the computerand the printer. Con-nection cannot beestablished.Status Display Unable to print (Network Error)Verification -Action Ask the system administrator ofthe network to check the networkfor errors.The printer is switchedoff after the printinstruction has beensent from the compu-ter. Or the printinstruction is sent tothe printer which isswitched offStatus Display Unable to print (Network Error)Verification Check whether or not the printeris switched on.Action Switch on the printer.Print instructions frommultiple computers aresent to the printer atthe same time.Status Display Unable to print (Network Error)Verification -Action (Print will be reprocessed auto-matically.)