CC-3 TroubleshootingThe Fiery does not respondto a Print command.• Make sure the Fiery was not disconnected.If the administrator or operator has selected Suspend Printing on the C9800 ControlPanel or Command WorkStation/Command WorkStation LE to interrupt printing,your print job will not resume until someone selects Resume Printing from theFunctions menu on the Control Panel or clicks the function key on CommandWorkStation/Command WorkStation LE.• Make sure the Fiery is selected as the current printer.Before printing, you must select the Fiery as the current printer from your Windowscomputer, Mac OS computer, or UNIX workstation.• Make sure the printer is switched on.Someone may have turned the printer off, or the Power Saver mode function may haveengaged.• If you are printing over an IPX (Novell) network, verify through the PCONSOLE utilitythat the job was sent to the Novell queue and that the queue is being used by the Fiery.• Make sure the job does not contain a PostScript error.Contact the operator, or use Fiery Spooler to check job status. In Fiery Spooler, a jobcontaining a PostScript error appears in red.To obtain information on the PostScript error, make sure the Print to PS Error optionis set to Yes in Fiery Setup. For more information, see Chapter 4 of theConfiguration Guide.You cannot print withQuarkXPress 3.32 using thePSPrinter 8.7.2 driver on aMac OS computer.• Remove the file called Balloon Help from your QuarkXPress application folder andrestart QuarkXPress.If this happens Try this
