Oki ES5432 Advanced Manual

Also see for C532: User manual User manual

- 105 -4. TroubleshootingIf you cannot solve a problem with the following solutions, contact your dealer.• Paper often jams. Multiple sheets of paper are pulled in at the same time.Paper is pulled in at an angle.• Paper is not fed.• Paper is not fed from Tray 2/3 (optional).• Even after the jammed paper was removed, the machine does not work.• Paper is curled. Paper is creased.Problems on PaperCause Solution ReferenceThe machine is inclined. Place the machine on a flat surface. -The paper is too light or too heavy. The paper is too light or too heavy.Use the appropriate paper for themachine.Loading Paper (User's Manual)The paper is damp or has a staticcharge.Use paper stored under propertemperature and humidity conditions. Loading Paper (User's Manual)The paper is wrinkled, folded, orcurled.Use the appropriate paper for themachine. Fix the curled paper. Loading Paper (User's Manual)The back side of the paper is printed. The paper that has been printed oncecannot be used in Tray 1 and Tray 2/3.Load the paper in the MP tray forprinting.-The edges of the paper are notaligned.Fan a stack of the paper well, andthen align the edges of the paper. Loading Paper (User's Manual)There is only one sheet of paper inthe tray.Load multiple sheets of paper. -You added new paper onto the paperthat is already loaded in the tray.Remove the already loaded paper,stack up it onto the new paper, andthen align the edges of all the paper.Loading Paper (User's Manual)Paper is loaded at an angle. For Tray 1 and Tray 2/3, adjust thepaper guide and paper stopper to thepaper.For the MP tray, adjust the manualfeeding paper guide to the paper.Loading Paper (User's Manual)Envelopes are loaded in the wrongdirection.Load the envelopes correctly. Loading Paper (User's Manual)Paper, envelopes, or labels whoseweight is 221 to 256 g/m2(56 to 95 lb)is loaded in Tray 1 and Tray 2/3.Load the paper, envelopes, or labelswhose weight is 221 to 256 g/m 2(56to 95 lb) is in the MP tray.Loading Paper (User's Manual)The rear output tray is not closedfirmly.Close the rear output tray firmly. Setting Output DestinationCause Solution ReferenceThe [Paper Feeding Source] settingon the printer driver is specifiedincorrectly.Check the paper tray, and then selectthe correct tray in [Paper FeedingSource] on the printer driver.-The manual feeding is specified onthe printer driver.Load paper in the MP tray, and pressthe (ONLINE) button on theoperator panel.Alternatively, disable the [Use MPtray as manual feed] setting on theprinter driver.Printing Manually One by OneCause Solution ReferenceTray 2/3 is not set with the printerdriver.Set Tray 2/3 with the printer driver. Installing the Additional TrayUnit (User's Manual)Setting the Printer Driver (User'sManual)Cause Solution ReferenceThe machine may not start printinguntil the output tray is opened andclosed.Open and close the output tray. Names of Components (User'sManual)Cause Solution ReferenceThe paper is damp or has a staticcharge.Use paper stored under propertemperature and humidity conditions. Loading Paper (User's Manual)The paper is light. Press the button on the operatorpanel, select [Setting] > [PaperSetup] > [(tray name)] > [MediaWeight], and then specify a lighterweight.Loading Paper (User's Manual)