60Chapter 6: TroubleshootingGeneral InformationHere are some general things to check before proceeding withdetailed troubleshooting.• Is the printer plugged in and turned on?• Are the connections (power and interface) secure?• Is the product being operated under the proper ambientconditions?• Does the paper being used meet the specifications for thisproduct?• Is the paper properly installed?• Is the ribbon properly installed?• Is an Oki ribbon being used?• Is the printhead gap correctly set?• Are the correct printer drivers being used for the printer?Note: Settings in your software application will normallyoverride any settings in your printer driver.Printer driver settings normally override settings fromthe printer menu or printer front panel.
