MPS6500b User’s Guide> 108Network Related TroublesUsing TCP/IPThis section describes how to identify the cause and fix an errorwhen a problem occurs in the TCP/IP environment. For the troublesthat occur in other environments, refer to the Network PrintEnvironment User Guide.When the printer is not printingThis section explains how to fix the printer status when “Unable toprint (xxxx Error)” appears in the window displayed by clicking[Start] > [Settings] > [Printers].Cause Verification ActionThe printer and thecomputer areconnected to differentnetworks.Check with yournetwork systemadministrator toverify that thenetwork connectingthe computer andthat connecting theprinter are linked by arouter or a gateway.Connect this printerdirectly to thenetwork connectingthe computer.An error has occurredin the networkbetween thecomputer and theprinter. Connectioncannot beestablished.“Unable to print(NetworkError)” isdisplayed.Ask your networksystem administratorto check the networkfor errors.The printer isswitched off after aprint instruction hasbeen sent from acomputer. Or theprint instruction issent to the printerwhich is switched off.“Unable to print(NetworkError)” isdisplayed. Checkwhether the printer isswitched on.Switch on the printer.