Oki PAGE 14ex User Manual

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Oki PAGE 14ex User Manual Manual pdf 31 page image

EnglishUser’s Guide273. Carefully lift out the image drum, complete withthe toner cartridge. Be careful not to touch orscratch the green drum surface.4. Remove any jammed sheets from the paper path.5. Re-install the image drum, ensuring that it cor-rectly locates into the slots on each side of theprinter.6. Close the top cover and press down to latch itclosed.7. The printer will warm up and commence printingwhen ready. The page lost through the jam willnormally be reprinted.Note: If the edge of the jammed paper protrudes (orcan be seen) from the exit, reinstall the imagedrum, close the top cover and switch the printeron. Remove the jammed paper from the exitwhen the exit roller begins rotating after a fewseconds from switching on. However, if thejammed paper cannot be removed, contact aservice representative.Print quality problemsBefore consulting a service representative regarding aprint quality problem, check the table below to see ifthere is a solution, or something you might have over-looked.Symptom Problem SolutionBlank sheetsprinted.Image drum cartridge notproperly installed.Reinstall image drumcartridge.Empty or missing tonercartridge.Install new tonercartridge.Entire pageprints faintly.Empty toner cartridge.Pages get fainter whentoner is used up.Install new tonercarttridge.LED array is dirty. Clean LED array.Page has greybackground.Static electricity,generally from dryenvironments, causestoner to stick tobackground.Change paper to asmoother laser bond oruse a humidifier.Page prints allblack. Hardware problem. Contact service.Page hasrepetitive marks.Damaged image drumcartridge causes repetitivemarks every 1.6 inches(4.06 cm) due to surfacenicks and scratches.Generate a cleaning page,repetitive marks may betemporary.