C O M M O N Q U E S T I O N SR E P L A C I N G T H E B A T T E R Y 22311C H A P T E Rremoves all your information, and restoresyour formats, preferences, and othersettings to the factory default settings.1 Remove the battery from yoursmartphone, and then reinsert it.Don’t know how? See Replacing thebattery.2 When the Palm logo appears, press andhold Power/End until the blackstatus bar at the bottom of the screenfills and disappears, and then releasePower/End .3 When the Erase all data? promptappears, press Up to confirm thehard reset.IMPORTANT If a Reformatting inprogress message appears, do not touchyour smartphone until the process iscomplete. This may take up to 10 minutes.4 When the language selection screenappears, select the same language youselected for your desktop software.IMPORTANT Always use the samelanguage for your smartphone, yourcomputer operating system, and yourdesktop software. Otherwise, you maylose information or have difficulty withsynchronization. Support is not provided formismatched language setups.5 (Optional) If you want to confirm thatthe hard reset was successful, pressApplications and selectHotSync . If you see your devicename in the upper-right corner, the hardreset was not successful.Replacing the batteryYour smartphone comes with a replaceablebattery. Be sure to use a replacementbattery that is recommended or sold byTIP Some third-party applications do notcreate a backup on your computer when yousynchronize. If you perform a hard reset, youmay lose data in these applications and youwill need to reinstall the application after thehard reset. Please contact the application’sdeveloper to find out which data is backed upduring synchronization.