Operating InstructionsTroubleshooting OperationSymptom Cause and solution Reference pagesNo power• Is the AC cable of the external DC power supply securely connected tothe AC outlet? – – –• If the power plug of the external DC power supply connectedproperly? – – –• Is the LAN cable connected securely to the LAN connector for IPcontrol ? page 47• Is the network cable for the PoE++ [IEEE802.3bt Draft ver.2.0 standard(LLDP not supported)] compatible power supply device and the unitconnected properly?page 22• Power may not be supplied if the total power limit is exceeded onpower supply devices that allow connections to multiple PoE++terminals.→ For details, refer to the operating instructions for the PoE++ powersupply device.– – –• If the unit is connected to the controller, has it been connectedproperly?→ For details, refer to the operating instructions for the controller.page 19• When performing operations from a wireless remote control→ Also refer to the “Cannot operate using the wireless remote control”item.– – –Cannot operate( common to wireless remotecontrol, controller)• Is the power on?→ If the unit’s status display lamp is off or lights up orange, it means thatthe unit’s power is not on.page 59• The safe mode function may have been activated. Operating Instructions (PDF)→ “Safe mode”• Have the limiter functions been set?Operating Instructions (PDF)→ “Limiters” to “Setting/releasing thelimiters”• Has the unit you want to operate been selected properly? Operating Instructions (PDF)→ “Selecting the units”Cannot operate using thewireless remote control• Have the remote control’s batteries run down or have the batteriesbeen installed with their polarities reversed?→ If the status display lamp does not blink even when the wireless remotecontrol is operated near the wireless remote control signal light-sensingarea, it means that the batteries have run down. Replace the batteries.– – –• Have the IR ID switches been set correctly? page 49, page 56• Is there a fluorescent light or plasma monitor near the unit and, if so,is the wireless remote control signal light-sensing area exposed to itslight?page 46Cannot operate using thecontroller• Is the unit connected to the controller properly?→ For details, refer to the operating instructions for the controller. page 19• It may be necessary to upgrade the version of the controller so thatthe controller will support the unit.→ For details on upgrading, visit the support page on the following website.https://pro-av.panasonic.net/– – –The unit turns in the oppositedirection to the one operated• Has the stand-alone (Desktop) installation setting been selectedcorrectly?Operating Instructions (PDF)→ “Camera menu items”→ “Pan/Tilt screen”→ “Install Position”Operating Instructions (PDF)→ “Web screen configurations”→ “Basic screen [Basic]”→ “System screen [System]”→ “Pan/Tilt”→ “Install Position”• The reversal setting may have been established at the controller if theunit is connected to the controller.→ For details, refer to the operating instructions for the controller.– – –60
