Operating InstructionsSymptom Cause and solution Reference pagesCannot access from a webbrowser• Has a LAN cable of category 5e or above been connected to the LANconnector for IP control ? pages 20 to 22• Is the [LINK] LED of the LAN connector for IP control lit?→ If it is not lit, it means that something is wrong with the connection tothe LAN or that the network at the connection destination is not workingproperly.Check the LAN cable for defective contacts, and check the wiring.pages 20 to 22• Is the power on?→ If the unit’s status display lamp is off or lights up orange, it means thatthe unit’s power is not on.page 59• Has a valid IP address been set in the unit?Operating Instructions (PDF)→ “Web screen configurations”→ “User management screen [User mng.]”→ “Host authentication screen [Hostauth.]”→ “Add Host”→ “IP address”• Has the wrong IP address been accessed?→ Check the connections by following the steps below.For Windows:Using the Windows command prompt, execute> ping [IP address which has been set in the camera]A reply returned from the unit signifies that there are no problems inoperation.If a reply is not received, try following operation:• Reboot the unit, and within 20 minutes change the IP address usingthe Easy IP Setup Software. – – –For Mac:Using the OS X terminal, execute> ping -c 10 [IP address which has been set in the camera]A reply returned from the unit signifies that there are no problems inoperation.If a reply is not received, try following operation:• Reboot the unit, and within 20 minutes change the IP address usingthe Easy IP Setup Software.• Are you accessing via "http://" while the HTTPS function is enabled?→ Perform access via "https://" when using the HTTPS function. Entry ofthe port number is also required.Operating Instructions (PDF)→ “Web screen configurations”→ “Network setup screen [Network]”→ “Setting the Connection Method”• Is the same IP address setting being used by another unit?→ Check out the IP addresses of the unit, access devices (personalcomputer, controller, etc.) and any other cameras.Operating Instructions (PDF)→ “Camera menu items”→ “IP Network screen”→ “IP Address”• Does the subnet mask setting match the network subnet of theconnection destination?→ Check out the subnet mask settings of the unit and access devices, andthen consult with the network administrator.Operating Instructions (PDF)→ “Camera menu items”→ “IP Network screen”→ “Subnet Mask”• Has the “Use a proxy server” setting been selected by the webbrowser? (When the unit and the personal computer are connected tothe same subnet)→ If a proxy server has been set using the [proxy setting] of the webbrowser, it is recommended that a “Don’t use proxy” address beselected as the unit’s IP address setting.– – –• Has the wrong default gateway been set for the unit? (When the unitand personal computer are connected to different subnets)→ Check out the default gateway that has been set for the unit, and thenconsult with the network administrator.Operating Instructions (PDF)→ “Camera menu items”→ “IP Network screen”→ “Default Gateway”61Troubleshooting (continued)
