167Troubleshooting (Advanced)Removing data from the readerz When enrollment to the device is used, passport data is stored to the device. To remove it, go to the [Delete user data]passport wizard and delete existing passports.“Lift Finger” is displayed during operationz You can temporarily disable the fingerprint sensor with the following procedure.A Click on the notification area and then right-click the “Fingerprint software” icon .B Select [Don’t Use Sensor].z The icon turns gray.z To enable the fingerprint sensor, proceed as follows.A Right-click the “Fingerprint software” icon .B Select [Use Sensor].Unable to connect to a networkz Check that the network you are using ([Modem], [LAN], [Wireless LAN], [Wireless WAN] or [Bluetooth]) is set to [Enabled]in the [Advanced] menu of the Setup Utility (Î page 138).z Restart the computer.z When using the computer as a network computer, some additional settings may have to be made depending on the usageconditions. We recommend asking your system administrator or the person in charge of the network.z If the hub unit link lump does not light up, one of the following problems may have occurred.• A problem or failure in the hub unit• Incorrect cable type or incorrect connection• A break in the cablez Right-click the Wireless Switch Utility icon (Î page 123). If [Wireless LAN OFF] has been checked, click [Wireless LANON]. If only one wireless function is equipped, this menu is not displayed. The power is turned on with the wireless switchonly.Cannot check the computer’s MAC addressz Check the computer’s MAC address using the following procedure:A Check that the LAN or wireless LAN is not disabled in the Setup Utility or the Device Manager.Problems with General NetworkWindows 7