CQ-C9800N/C9700NCQ-C9800N/C9700N 39 EnglishTroubleshooting38Problem Possible cause a Possible solutionNo playback ordisc ejectedThe disc is inserted upside down.a Insert a disc correctly.There is a flaw or foreign material on the disc.a Remove the foreign material, or use a flawless disc.Sound skipping ornoiseThere is a flaw or foreign material on the disc.a Remove the foreign material, or use a flawless disc.Sound skippingdue to vibrationThe unit is not sufficiently secured.a Secure the unit to the console box with the rear support strap, etc.The unit is tilted at over 30˚ in the front-to-end direction.a Make the angle 30˚ or less.Disc unejectableSomething such as a peeled label obstructs the disc coming out.a Hold down the [OPEN] button for 4 sec. or more when the front panel is open(disc forced ejection). In case that the disc forced ejection does not work,consult the dealerThe microcontroller in the unit operates abnormally due to noise or other factors.a Press the reset switch. If there is no reset switch, unplug the power cord andplug it again. In case the unit is still out of order, consult the dealer.MP3/WMANo playback ordisc ejectedThe disc has unplayable formatted data.a Refer to the description about MP3/WMA for playable sound data except CD-DA (i.e. music CD).The unit plays back the ROM track of a MIX mode CD.a Skip the ROM track.The CD-R/RWs thatare playable onother devices arenot playable onthis unit.The playability of some CD-R/RWs may depend on the combination of media,recording software and recorder to be used even if these CD-R/RWs are playable onother devices such as a PC.a Make CD-R/RWs in different combination of media, recording software andrecorder after referring to the description about MP3/WMA.Sound skipping ornoiseThere is a flaw or foreign material on the disc.a Remove the foreign material, or use a flawless disc. For MP3/WMA, refer tothe description about MP3/WMA.CDProblem Possible cause a Possible solutionThe number of autopreset stations isless than 6.The number of receivable stations is less than 6.a Move to an area where receivable stations number is maximum, and try pre-setting.The LOCAL mode is active.a Cancel the LOCAL mode.Preset stationscannot be stored.The contact of the battery lead is poor, or the battery lead is not always powered.a Make sure that the battery lead is connected securely, and preset stationsagain.PS does not appeareven if an RDSstation is tunedinto. (“NONE”appears.)A PS code cannot be received for the reason of bad receiving conditions, etc.a A PS code appears if it is received. Wait for a while until conditions change.Receivingprograms differsfrom PTY that wasalready set up.When the station changed between programs, the unit could not receive the PTYcode.a An appropriate program is searched for and tuned into after receiving a corre-sponding PTY code. Therefore, wait for a while.“NONE” appearswhen selectingPTY.Any specified PTY programs cannot be received. There is no desired program beingbroadcast in your area.a Select another PTY, or wait until a desired program starts.The clock (CT)does not indicateaccurate time.The unit received a station that broadcasting time that is not appropriate for you, orthe unit is receiving a station that does not broadcast time.a Receive a station that broadcasting time that is appropriate for your area, oradjust CT manually.An AF stationcannot be receivedeven if EON is setto ON.There is little difference in receiving conditions between the current station and AFstations. Update of AF list ended in failure.a Wait until AF list is successfully updated. For unstable reception, tune into astable station by hand.Radio (continued)RDSTroubleshooting