Downloaded from www.vandenborre.be32VQT2U34ReferenceReferenceTroubleshooting guideBefore requesting service, please performthe following steps.The following do not indicate a problem with this unit:≥ Regular disc rotating sounds.≥ Image disturbance during search.≥ Image disturbance when replacing 3D discs.∫ Unit doesn’t respond to remotecontrol or front panel buttons.Press and hold [Í/I] on the main unit for 3 seconds.– If still unable to turn the unit off, disconnect the AC mainslead, wait 1 minute, then reconnect the AC mains lead.∫ Cannot eject disc.The unit may have a problem.1 While the unit is off, press and hold [OK], the yellowbutton and the blue button on the remote control at thesame time for more than 5 seconds.– “00 RET” is displayed on the unit’s display.2 Repeatedly press [1] (right) on the remote control or[Í/I] on the unit until “06 FTO” is displayed on the unit’sdisplay.3 Press [OK] on the remote control or [< OPEN/CLOSE]on the unit.To return to the factory preset.¾ Select “Yes” in “Default Settings” in the Setup menu.(> 31)To return all settings to the factory preset.¾ Reset the unit as follows:1 While the unit is off, press and hold [OK], the yellowbutton and the blue button on the remote control at thesame time for more than 5 seconds.– “00 RET” is displayed on the unit’s display.2 Repeatedly press [1] (right) on the remote control or[Í/I] on the unit until “08 FIN” is displayed on the unit’sdisplay.3 Press and hold [OK] on the remote control or [< OPEN/CLOSE] on the unit for at least 3 seconds.This unit is turned off when the input for theTV is switched.¾ This is a normal phenomenon when using VIERA Link(HDAVI Control 4 or later). For details please read theoperating instructions for the TV.The remote control doesn’t work properly.¾ The remote control and main unit are using differentcodes. If “SET 1”, “SET 2” or “SET 3” is displayed whena button is pressed on the remote control, change thecode on the remote control. (> 31)¾ It may be necessary to set the manufacturer code or theremote control code again after changing the batteriesfor the remote control. (> 15)The TV tuner mode is not displayed whenthe TV is switched on.¾ This phenomenon may occur, depending on the TVsetting, when “Quick Start” is set to “On”.– Depending on the TV, this phenomenon may be preventedby reconnecting the HDMI cable to a different HDMI inputterminal or by changing the HDMI auto connection setting.You have forgotten your ratings password.You want to cancel the ratings level.¾ The ratings level returns to the factory preset.1 While the unit is on, press and hold [OK], the yellowbutton and the blue button on the remote control at thesame time for more than 5 seconds.– “00 RET” is displayed on the unit’s display.2 Repeatedly press [1] (right) on the remote control or[Í/I] on the unit until “03 VL” is displayed on the unit’sdisplay.3 Press [OK] on the remote control or [< OPEN/CLOSE]on the unit.Do you have the latest firmware installed?Firmware updates may be released to correct operatingirregularities that are discovered with certain movies.(> 14)4Make the following checks.If the problem remains unresolved, consultyour dealer for instructions.General operation(32)