34VQT2J87(ENG)ReferenceTroubleshooting guideBefore requesting service, please perform thefollowing steps.The following do not indicate a problem with this unit:≥ Regular disc rotating sounds.≥ Image disturbance during search.∫ Unit doesn’t respond to remote controlor front panel buttons.Press and hold [POWER Í/I] on the main unit for 3 seconds.– If still unable to power the unit off, disconnect the powercord, wait 1 minute, then reconnect the power cord.∫ Cannot eject disc.The unit may have a problem.1 While the unit is off, press and hold [OK], [B] and [Y] onthe remote control at the same time for more than5 seconds.– “00 RET” is displayed on the unit’s display.2 Repeatedly press [1] (right) on the remote control or[POWER Í/I] on the unit until “06 FTO” is displayed onthe unit's display.3 Press [OK] on the remote control or [< OPEN/CLOSE] onthe unit.To return to the factory preset.¾ Select “Yes” in “Restore Default Settings” in the Setupmenu. (> 33)To return all settings to the factory preset.¾ Reset the unit as follows:1 While the unit is off, press and hold [OK], [B] and [Y] onthe remote control at the same time for more than5 seconds.– “00 RET” is displayed on the unit’s display.2 Repeatedly press [1] (right) on the remote control or[POWER Í/I] on the unit until “08 FIN” is displayed on theunit's display.3 Press and hold [OK] on the remote control or [< OPEN/CLOSE] on the unit for at least 3 seconds.Power of this unit is turned off when the inputfor the TV is switched.¾ This is a normal phenomenon when using VIERA Link(HDAVI Control 4 or later). For details please read theoperating instructions for the TV.The remote control doesn’t work properly.¾ The remote control and main unit are using differentcodes. Change the code on the remote control. (> 33)¾ It may be necessary to set the manufacturer code or theremote control code again after changing the batteries forthe remote control. (> 17)The TV tuner mode is not displayed when theTV is switched on.¾ This phenomenon may occur, depending on the TVsetting, when “Quick Start” is set to “On”.– Depending on the TV, this phenomenon may be preventedby reconnecting the HDMI cable to a different HDMI inputterminal or by changing the HDMI auto connection setting.You have forgotten your ratings password.You want to cancel the ratings level.¾ The ratings level returns to the factory preset.1 While the unit is on, press and hold [OK], [B] and [Y] onthe remote control at the same time for more than5 seconds.– “00 RET” is displayed on the unit’s display.2 Repeatedly press [1] (right) on the remote control or[POWER Í/I] on the unit until “03 VL” is displayed on theunit's display.3 Press [OK] on the remote control or [< OPEN/CLOSE] onthe unit.Do you have the latest firmware installed?Firmware updates may be released to correct operatingirregularities that are discovered with certain movies.(> 17)4Make the following checks and visit ourwebsite for more information.For USA :http://www2.panasonic.com/consumer-electronics/support/Enter the model number.For Canada :http://www.panasonic.ca4Even so, you still have trouble,Visit our website to find a service center.You can find a service center near you easily on ourwebsite.Other support information:“Customer Services Directory (United States and PuertoRico)” (> 46) or “Limited Warranty (Only forCANADA)” (> 47).General operation