TroubleshootingSQT0139102Troubleshooting guideThe following messages or service numbers appear on theunit’s display when something unusual is detected.The remote control and main unit are using different codes.Change the code on the remote control. (> 95)Selected titles in the USB HDD are being converted.Do not disconnect the USB HDD from this unit.TV Guide data is being downloaded.If there is no change after switching the unit to standby modeand turning it on, consult the dealer.You cannot delete items on this disc.The disc may be damaged.• The disc is dirty. (> 10) The unit cannot record, play, oredit.• The lens cleaner has finished cleaning.Press [< OPEN/CLOSE] on the main unit to eject the disc.You cannot write to this disc.The disc may be damaged. Use a new disc.• Displayed when the unit is started and is switched tostandby mode.• There was a power failure or the AC plug was disconnectedwhile the unit was on. The unit is carrying out its recoveryprocess. Wait until the message disappears.There are already 32 timer programmes. Delete unnecessarytimer programmes. (> 35)The USB device is drawing too much power. Remove theUSB device.Update of the software (firmware) is started.You cannot operate the unit until the update is complete.(> 93)Software (firmware) is downloading.Download will stop when the unit is turned on, or the timerrecording starts. (> 93)The media is not supported.The software (firmware) is being updated.You cannot operate the unit until the update is complete.(> 93)The unit is hot.The unit switches to standby for safety reasons. Wait forabout 30 minutes until the message disappears.Install or place this unit with good ventilation.(When a disc is not inserted) A malfunction has occurred. Theunit is trying to restore to the normal operation. Once themessage disappears you can use the unit again.If it remains displayed, consult the dealer.HDMI cannot be output because it is connected to a modelthat does not support copyright protection.Due to the current disc not having authorised copyrightinformation, video output is not performed.(When a disc is inserted) There was something unusualdetected with the disc or the unit. The unit is trying to restoreto the normal operation. Once the message disappears youcan use the unit again.If it remains displayed, consult the dealer.The unit fails to operate properly. Press [Í/I] on the main unitto switch the unit to standby mode. Now press [Í/I] on themain unit again to turn the unit on.The HOLD function is activated. (> 92)There is something unusual. (The service number displayedafter H and F depends on the unit’s condition.)Reset the unit as follows:1 Disconnect the plug from the household mains socket,wait a few seconds, then reconnect it.2 Press [Í/I] to turn the power on. (The unit may be fixed.)Request service from the dealer. Inform the dealer of theservice number when requesting service.Messages on the unit’s displayBD (“∑” stands for a number.)CONVGUIDEHARD ERRNoERASNoREADNoWRITPLEASE WAITPROG FULLREMOVESTARTSW-DLUNSUPPORTUPD /(“∑” stands for a number.)U59U61U76U77U88U99X HOLDHor F(“∑” stands for a number.)