69RQT8365Troubleshooting guideBefore requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chartdo not solve the problem, refer to the “Customer Services Directory” on page 78 if you reside in the U.S.A., or refer to the “Product information” onpage 77 if you reside in Canada.The following do not indicate a problem with this unit:To reset this unit PagePowerDisplaysTV screen and videoContinued on next page≥Regular disc rotating sounds.≥Poor reception due to atmospheric conditions.≥Image disturbance during search.≥Interruptions in reception due to periodic satellite broadcastingbreaks.≥A sound is heard when the HDD goes into SLEEP mode, oroperations are slow to respond in SLEEP mode.≥Operations do not work due to a poor-quality disc. (Try again using aPanasonic disc.)≥The unit freezes due to one of its safety devices being activated.(Press and hold [POWER Í/I] on the main unit for 10 seconds.)≥When the HDD has been automatically placed in the SLEEP mode(➡ 9), or the unit is turned on or off, there may be an unexpectedsound. This does not indicate a problem with this unit.To return the channel settingsand clock to the factory preset(No setting)≥Press and hold [CH W] and [X CH] on the main unit for about 5 seconds.(Current channel line-up and program listings are cleared.)—To return all the settings otherthan the main ones to thefactory preset≥Select “Yes” in “Restore Default Settings” in the Setup menu.This returns all values in the Setup menus, except for the clock, channel settings, ratingslevel, and on-screen language, to the default settings.60To reset the ratings levelsettings≥While the disc tray is open, press [DRIVE SELECT] to select the DVD drive then press andhold [¥ REC] and [1] (PLAY/a1.3) on the main unit at the same time for 5 or more seconds.—To restore the unit if it freezesdue to one of the safetydevices being activated≥Press and hold [POWER Í/I] on the main unit for 10 seconds. (The settings remain.) —No power. ≥Insert the AC power supply cord securely into a known active AC outlet. 14–16The unit switches to standbymode.≥This is a power saving feature. It can be changed if desired using “Off Timer” in the Setupmenu.≥One of the unit’s safety devices is activated. Press [POWER Í/I] on the main unit to turn theunit on.60—The display is dim. ≥Change “FL Display” in the Setup menu. 62“12:00A” is flashing on theunit’s display.≥Set the clock. If you do not want to use the TV Guide On Screen TM system, set the clock with“Set Clock Automatically”.64Compared to the actualrecorded time, the elapsed timedisplayed is less.≥The displayed recording/play time is converted from the number of frames at 29.97 frames(equal to 0.999 seconds) to one second. There will be a slight difference between the timedisplayed and the actual elapsed time (e.g., actual one-hour elapsed time may display asapproximately 59 minutes 56 seconds). This does not affect the recording.—The time recorded on the discand the available time showndo not add up.The play time shown for MP3does not agree with the actualtime.≥Times shown may disagree with actual times.≥Even if you delete recorded content from the DVD-R, DVD-R DL, +R or +R DL there is noincrease in disc space.≥Available recording space on DVD-RW (DVD-Video format) or +RW increases only when thelast recorded title is deleted. It does not increase if other titles are deleted.≥More disc space than the actual recording time is used after recording or editing the DVD-R,DVD-R DL, +R or +R DL 200 times or more.≥While searching, the elapsed time may not display correctly.—————“U61” or “U88” is displayedand the disc cannot be ejected.≥The unit is carrying out the recovery process. Do the following to eject the disc.1 Press [POWER Í/I] on the main unit to switch the unit to standby.If the unit doesn’t switch to standby, press and hold [POWER Í/I] on the main unit forabout 10 seconds. The unit is forcibly switched to standby.2 While the unit is off, press and hold [∫] and [CH W] on the main unit at the same time forabout 5 seconds. Remove the disc.—The images from this unit donot appear on the television.Picture is distorted.≥Make sure that the television is connected to the VIDEO OUT terminal, S VIDEO OUTterminal, COMPONENT VIDEO OUT terminals or HDMI AV OUT terminal on this unit.≥Make sure that the television’s input setting (e.g., VIDEO 1) is correct.≥Progressive output is set to on but the connected television is not progressive compatible.Press and hold [∫] and [1] (PLAY/a1.3) on the main unit at the same time for more than 5seconds to cancel this setting. The setting will change to interlace.≥To output video from a device connected with an HDMI cable, set “HDMI Video Output” to“On” in the Setup menu.≥When connecting with a component video cable to a television that is incompatible withprogressive video, check if there is also an HDMI cable connected to an amplifier, etc. If so,turn the power off to the device connected with an HDMI cable, and set the “HDMI VideoOutput” to “Off” in the Setup menu.≥Picture may not be seen when more than 4 devices are connected with HDMI cables.Reduce the number of connected devices.14–19——6363—Messages/Troubleshooting guide