66OperationsFor fax advantage assistance, call 1-800-435-7329.CopyingThe unit does not make a copy.l You cannot make a copy duringprogramming. Make the copy afterprogramming or stop programming.A black line, a white line or a dirty patternappears on the copied document.l The white plate, scanner glass or lowerglass are dirty. Clean them (p. 72–74).The printing quality is poor.l Some paper has instructionsrecommending which side to print on. Tryturning the paper over.l You may have used paper with a cottonand/or fiber content that is over 20%, suchas letterhead or resume paper.l The remaining toner is low. Replace thetoner cartridge (p. 68).l We recommend you replace the drum unitevery third time you replace the tonercartridge (p. 68). To check the drum lifeand quality, please print the printer test list(p. 75).l The toner save mode of feature #79 is on(p. 60).l When you make a copy fromtransparencies, be sure to use the scannerglass. Place a blank sheet of paper on topof the transparency, and leave thedocument cover open during copying(p. 45).Using an answeringmachineI cannot receive documents automatically.l Your greeting message on the answeringmachine is too long. Shorten the message(up to 10 seconds).l The answering machine rings too manytimes. Set to 1 or 2 rings.I cannot receive voice messages.l Check if the answering machine is turnedon and connected to the fax machineproperly (p. 42).l Set the number of rings on the answeringmachine to 1 or 2.(continued)I cannot retrieve recorded voice messageson the answering machine from a remotelocation.l You did not program your remote accesscode into your fax machine correctly.Program the same code that isprogrammed on the answering machineon the fax machine with feature #12(p. 57).I pressed the remote access code toaccess the answering machine remotely,but the line was disconnected.l The code may include “#” which is usedfor certain features provided by telephonecompanies. Change the code on theanswering machine to another numberwhich does not include “#”. Also changethe code of the fax machine with feature#12 (p. 57).Callers complain that they cannot send adocument.l Your answering machine has run out ofrecording tape. Rewind the tape to recordmessages.l You set the answering machine to onlygive a greeting message.Multi-Function StationI cannot open a TIFF file.l You must change the compression formatof the file.Example: To convert an image usingImaging for Windows.1. Click [Start], point to [Programs] —[Accessories], then click [Imaging].2. Open the TIFF file that you cannot openin [Multi-Function Viewer].3. Select [Properties] from the [Page]menu.— The [Page Properties] dialog boxwill appear.4. Click the [Compression] tab, thenselect [CCITT Group 3 (1d) ModifiedHuffman] from the drop-down list.5. Click [OK].— The compression format of the file isnow changed.[Launcher] disappears.l Look in the tool bar. If you do not find the[Launcher] icon, it is closed. If you do findthe icon, it is just minimized. Click the iconin the tool bar.ABCOriginal Copy(continued)