Panasonic KX-HCM280A Installation/troubleshooting Manual

Also see for KX-HCM280A: Operating instructions Features guide

Installation/Troubleshooting42Setup Programdoes not list anycameras.• Your firewall or antivirus software is blocking the connection.To avoid any possible problems, temporarily disable anyfirewall or antivirus software, and set up the camera again.If you cannot disable your firewall or antivirus software, youcan set up the camera using the MAC address (see page27).• The camera is connected over a different network.Set up the camera from a PC under the same router.• Confirm that an IP address is assigned to your PC.If the IP address is not assigned to your PC, assign it to yourPC (see page 131 of the Operating Instructions on theSetup CD-ROM).Setup Programfails to completesuccessfully.• Network problems may occur during setup.Confirm that your network is working. Disconnect the plugof the AC cord from the outlet, and reconnect it again. Thenset up the camera again.• More than 20 minutes have passed, after turning the cameraon.Disconnect the plug of the AC cord from the outlet, andreconnect it again. Set up the camera again.UPnP™ portforwarding setupfails.• UPnP™ is disabled on the router.Enable UPnP™ on the router following the router manual.• The camera is turned on before the router is turned on.Turn the router on first, and then turn the camera on.• The default gateway is not set, or the settings are wrong.Set the default gateway correctly (see page 40 of theOperating Instructions on the Setup CD-ROM).• The router does not support UPnP™.Enable port forwarding on your router following the routermanual.Problem Cause and Remedy