Panasonic KX-HCM280A Installation/troubleshooting Manual

Also see for KX-HCM280A: Operating instructions Features guide

Installation/Troubleshooting[For assistance, please call: 1-800-272-7033] 532.7 IPsecProblem Cause and RemedyThe cameracannot beaccessed intransport mode.• IPsec policy settings are restricted.Decrease the number of computers connectedsimultaneously, and wait for a while, or shorten the lifetime inthe PC's IPsec settings.• IPsec settings have not been set on your PC.Set IPsec settings on your PC. See the Panasonic NetworkCamera support website (http://panasonic.co.jp/pcc/products/en/netwkcam/) for how to do this.• The pre-shared key is not set correctly.Set the same pre-shared key for the camera and your PC(see page 52 of Operating Instructions on the Setup CD-ROM).• On the VPN router within the network, tunnel mode has beenset.Transport mode and tunnel mode can not be used at thesame time. Cancel the PC's IPsec settings, andcommunicate using tunnel mode.• Either PC's SA*1 or Camera's SA is not established.*1 SA (Security Association) refers to establishing a secure connection for an encryptedcommunication that uses IPsec or IPv6 by exchanging and sharing information such as theencryption scheme and key before communicating, or refers to an established virtualencrypted communication pathway.Disable the PC's IPsec settings, and enable it again.The cameracannot beaccessed ontunnel mode.• The pre-shared key is not set correctly.Set the same pre-shared key for the camera and the VPNrouter (see page 55 of Operating Instructions on the SetupCD-ROM).• The VPN router is not set correctly.Set the IKE and IPsec policy on the VPN router correctly (seepage 55 of Operating Instructions on the Setup CD-ROM).• Either VPN router's SA or camera's SA is not established.Restart the VPN router and the camera.

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