Panasonic KX-NCV200 Getting Started Manual
Also see for KX-NCV200: Brochure & specsBrochureProgramming manualGetting startedInstallation manual
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Contents
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Table of Contents1. Product Overview......................................................................................................................... 31.1. What is ACD Report Server................................................................................................. 31.2. Components of ACD Report Server ................................................................................... 31.3. System Configuration.......................................................................................................... 41.4. User Benefits ........................................................................................................................ 42. Installation .................................................................................................................................... 52.1. ACD Report Client................................................................................................................ 52.1.1. Host Requirements........................................................................................................ 52.1.2. Installation Procedure................................................................................................... 62.2. ACD Report Server............................................................................................................... 92.2.1. Connecting the PBX to the LAN................................................................................... 92.2.2. Configuring the IP for Voice Processing System/ ACD Report Server.................... 92.2.3. Start the ACD Report server Client application ......................................................... 92.2.4. Connect the ACD Report Server to the PBX............................................................. 102.3. PBX Settings....................................................................................................................... 122.3.1. How to configure the CTI Link Card .......................................................................... 122.3.2. How to Configure ICD Groups ................................................................................... 122.3.3. How to Configure CO lines......................................................................................... 132.3.4. How to Configure Extension Lines............................................................................ 132.4. Voice Mail Settings............................................................................................................. 132.5. limitation for PDN/SDN feature ......................................................................................... 133. Utilization of Counters and Reports......................................................................................... 143.1. Customizing Counters....................................................................................................... 143.2. Creating Reports ................................................................................................................ 173.3. Other Useful Features........................................................................................................ 204. Guidelines for Operation........................................................................................................... 224.1. Client Connection to the Server ....................................................................................... 224.2. Database Backup ............................................................................................................... 224.2.1. Client Database Backup.............................................................................................. 224.2.2. Server Database Backup ............................................................................................ 225. Known Issues and Limitations ................................................................................................. 235.1. General ................................................................................................................................ 235.2. ACD Report Client Installation.......................................................................................... 235.3. Customer Data and Agents Data ...................................................................................... 235.4. ACD Monitor ....................................................................................................................... 235.5. Performance Graphs.......................................................................................................... 235.6. ACD Reports ....................................................................................................................... 245.7. Call Log ............................................................................................................................... 245.8. Agent Log............................................................................................................................ 245.9. Others.................................................................................................................................. 246. Frequently Asked Questions .................................................................................................... 26 |
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