Getting started9Document Version 2012-08Understanding the indicators on the base unitSTATUS indicatorDuring the startup process you may notice that the STATUS indicator on the base unit is flashing. Thisindicates that the base unit is booting up with your phone system. You may find the following flashpatterns helpful:Status MeaningColour Light patternGreen On L The base unit is connected to the Internet. The startup process iscomplete and you may now make and receive internet calls.Flashing L The base unit is downloading data. Do not disconnect the Ethernetcable or AC adaptor from the base unit until the STATUS indicatorstops flashing and lights in steady green.Red On L When the base unit is turned on, the STATUS indicator lights in redfor about 10 seconds.Flashing L The base unit is registering a handset.FlashingrapidlyL The base unit is paging handsets. (KX-TGP500 only)Amber On L The base unit’s IP address may conflict with the IP addresses ofother devices on your local network. Contact your administrator forfurther information.Flashing L The base unit is obtaining an IP address or is obtainingconfigurations. Please wait.L The base unit is registering with your phone system. Please wait.L If the STATUS indicator continues flashing, check the following:– Network settings may not be correct. Contact your administrator.– Many installation issues can be resolved by resetting all theequipment. First, shut down your modem, router, hub, base unit,and computer. Then turn the devices back on one at a time in thisorder: modem, router, hub, base unit, computer.– If you cannot access Internet Web pages using your computer,check to see if your phone system is having connection issues inyour area.– For more troubleshooting help, contact your administrator.FlashingrapidlyL Unplug the base unit’s AC adaptor to reset the unit, then reconnectthe AC adaptor. If the STATUS indicator is still flashing rapidly, theremay be a problem with the base unit hardware. Contact your phonesystem dealer.Off — L The base unit power is off.L The Ethernet cable is not connected properly. Connect it.L Your network devices (hub, router, etc.) are turned off. Check theLEDs for the link status of the devices.L The base unit power is booting up.