Panasonic KX-TVA50 Feature Manual

Also see for KX-TVA200: Specifications Brochure & specs Brochure Product brochure User guide

Contents

Panasonic KX-TVA50 Feature Manual Manual pdf 34 page image

2.2 System Features34 Feature Manual2.2.36 Operator ServiceDescriptionAllows callers to be connected to a live operator. The operator can then transfer the caller to theappropriate party or service as needed. Operator Service can work in conjunction with other services,often providing a way for callers having difficulty using the VPS to receive assistance. A maximum of3 operators can be specified to receive calls in the Day, Night, Lunch, and Break Modes, and eachoperator can be assigned a mailbox for message-taking.Note• Operator 1 in the day mode is automatically designated as the Message Manager and isassigned the extension number "0" or "9". This operator's mailbox is the General DeliveryMailbox.• For KX-TDA/TAW series, KX-TD500, KX-TD816, KX-TD1232, and KX-TA1232, Operators 2and 3 can be assigned to a floating number that is assigned to a ring group (Incoming CallDistribution Group).Calls can be directed to an operator when:a) A caller does not or cannot send any DTMF signals to the VPS (i.e., the caller does not dialany digits or has a rotary telephone).b) A caller dials "0" when the call is being handled by Automated Attendant Service.c) A Custom Service or Personal Custom Service option is set to transfer callers to AutomatedAttendant Service (refer to 2.1.8 Personal Custom Service or 2.4.4 Custom Service in theProgramming Manual). After pressing the appropriate dial key, the caller is directed to anoperator.Operator Service offers callers many chances to reach a human operator. Operator Service can bestructured as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If that fails,the call goes to Operator 3. If that fails, the caller can record a message. At each stage, there areother options for busy cases and no-answer cases.Programming Manual References"Operator Service" in 2.4.3 ParametersSubscriber's Manual References7.4 Customizing the Message Manager's Mailbox2.2.37 PIN Call RoutingDescriptionAllows the System Administrator to store a maximum of 200 PIN (Personal Identification Number—max. 20 digits) numbers and assign a destination (extension, mailbox, or Custom Service) to eachPIN for each time mode (day/night/lunch/break). In a Custom Service, callers can be required to entera PIN number in order to be directed to a destination.