ContactsIssue Possible Cause & SolutionI cannot add a new contact. • The maximum number of contacts are already registered.→ Delete unnecessary contacts (Page 56).Contact information I loadedfrom an SD card containsgarbled text.• The character encoding of the vCard file you imported was not UTF-8.→ Use the UTF-8 character encoding when saving vCard files youwant to load into the unit (Page 58).Network CameraIssue Possible Cause & SolutionI cannot connect to a networkcamera.• The settings for the camera are not configured correctly.→ Check whether the settings are correct, and then configure thesettings again as necessary (Page 60).• No network cameras are registered.→ Register a network camera (Page 60).• The settings for a network camera registered to a contact are notconfigured correctly.→ Check whether the settings registered to the contact are correct,and then configure the settings again as necessary (Page 55).• The network camera is not functioning properly.→ Refer to the documentation of the network camera.Some or all of the controls areunavailable.• The network camera you are connected to does not support thesefunctions.→ Refer to the documentation of the network camera, or consult youradministrator.• Access limitations have been set for the network camera.→ Consult the network camera administrator.Even when I tap the videofeed, the display area doesnot change.• The network camera is at the furthest position it can move to.Even when I tap / ,the network camera does notzoom in/out.• The network camera is at its zoom in/out limit.Even when I tap , thenetwork camera does notreturn to its home position.• A home position is not configured in the network camera’s settings.→ Consult the network camera administrator.Even when I tap , a call isnot made.• The phone number registered on the [Camera Registration] screenis not correct.→ Check whether the setting is correct, and enter the setting againas necessary (Page 60).• You are already on a call.→ When you finish the call, tap again.Note• If the information provided here does not resolve your issue, refer to the documentation of the networkcamera, or consult your network camera administrator.126 Operating Instructions Document Version 2011-09Troubleshooting