26TroubleshootingTreat problems according to the information given in the table below. If problems still persist, call your dealer forservice.Symptom Care and Remedy SeePagePower switch is on but theindicator is off.Check that the power plug is securely plugged in.(If the indicator still does not light, turn the power off and on again.) –Copied copy paper will notcome out.The unit is out of copy paper. (The Error Indicator flashes “ ”.)Load new paper. 10The printer door is open. (The Error Indicator flashes “ ”.)Close the printer door firmly until a click is heard. 10Paper is jammed in the printer.Remove the jammed paper and cut off the wrinkled portion, thenload paper again.13The paper feed roller is dirty.Open the printer door and wipe the paper feed roller to clean it. 24–25Nothing is printed on thepaper or copies are faint orblurred.Confirm the paper is loaded correctly, smooth side face up. 10The writing on the screen is too thin or light.Make thicker, darker lines or change to a new marker. –The printer door is slightly open.Close the printer door firmly, using two hands until a click is heard. 10Black streaks or blank(unprinted) spots appear onthe copy (copy paper is dirty).The printer head or paper feed roller is dirty.Open the printer door and clean any dirt off the printer head andpaper feed roller.24–25A black or white horizontalline appears, or the pageprints in black or blank.The unit is in strong sunlight or strong lighting.Change the direction of the screen or block the light. –The screen does notadvance when the Copy orAdvance Key is pressed.Static electricity was generated when the screen film was wiped.Turn off the power and slowly move the screen by hand. –When connecting a USB cableafter installing the driver, thewarning message is displayedto require the Panaboard UB5-7 Driver Disk.The necessary file is not found in Windows 98.Click the location’s box and select the path“UB5-7\UsbDrv\Win98-Me” in the pull down menu.–The software installed beforeis deleted from the Programsmenu or cannot be used afterinstalling the Panasonic-DMS.After the existing Panasonic-DMS software is uninstalled, the newPanasonic-DMS is installed.Install the new Panasonic-DMS again as follows.1. Uninstall the current Panasonic-DMS.2. Install the old Panasonic-DMS.3. Install the new Panasonic-DMS in the same folder with the old one.18-19