FAQs107Problem Causes / ActionsSoundNo sound is produced ● Is “Sound mute” active? (p. 11)● Is the volume set to the minimum?Sound level is low orsound is distorted● Sound signal reception may be deteriorated.● Set [MPX] (p. 45) in the Sound Menu to [Mono]. (Analogue TV)3DCannot view 3D images● Has the 3D Eyewear been switched on and registered with this TV? (p. 35)● Is the 3D Eyewear mode set to 3D?Slide the tab once to the “MODE” position to change the mode between 3Dand 2D. (p. 34)● Check the remaining battery level of the 3D Eyewear. (Battery status isdisplayed on the screen when the 3D Eyewear is turned on.)● Does the 3D Eyewear support Bluetooth wireless technology? (p. 33)● Ensure that [3D Mode Selection] is set to [3D]. (p. 37)● Some 3D image signals may not be automatically recognised as 3D images.Set [3D Mode Selection (Manual)] to match the picture format. (p. 38)● Check that there are no obstacles between the TV and the 3D Eyewear.● Check the available area to use the 3D Eyewear. (p. 35)● For some people, the 3D images may be difficult to see, or cannot be seen,especially in users who have a different level of eyesight between the left andright eyes. Take the necessary steps (wearing glasses etc.) to correct youreyesight before use.3D Eyewear is turned offautomatically ● Check that there are no obstacles between the TV and the 3D Eyewear.There is something wrongwith the 3D images ● Check the setting of [Picture Sequence] or [Edge Smoother]. (p. 39)The indicator lamp doesnot light when pressingthe power button on the3D Eyewear● The battery may be running low or flat. Replace it.HDMISound is unusual● Set the sound setting of the connected equipment to “2ch L.PCM”.● Check the [HDMI1 / 2 / 3 / 4 Input] setting in the Sound Menu. (p. 45)● If digital sound connection has a problem, select analogue sound connection.(p. 103)Pictures from externalequipment are unusualwhen the equipment isconnected via HDMI● Check the HDMI cable is connected properly. (p. 95)● Turn the TV and equipment off, then turn them on again.● Check an input signal from the equipment. (p. 105)● Use equipment compliant with EIA/CEA-861/861D.NetworkCannot connect to thenetwork● Check the LAN cable or wireless LAN is connected properly. (p. 79)● Check the connections and settings. (p. 79 - 83)● Check the network equipment and network environment.● The router may not be set to issue IP address automatically. If the networkadministrator prefers to allocate an IP address, set an IP address manually.(p. 81)● The router may be using MAC address filtering (security setting).Confirm the MAC Address of this TV (p. 46) and set the router to use it.● If the problem persists, consult your Internet Service Provider ortelecommunications company.Cannot select the fileduring DLNA operations● Is media server of the connected equipment prepared? (p. 78)● Check applicable data format. (p. 99, 100)Cannot operateVIERA Connect● Check the connections and settings. (p. 79 - 83)● The server or connected line may be busy now.