FAQs72FAQsBefore requesting service or assistance, please follow these simple guides to resolve the problem.If the problem still persists, please contact your local Panasonic dealer or Panasonic Customer Care Centre for assistance. Fordetails (p. 80)Block noise, frozen or disappearing image occurs in digital mode / White spots or shadow image (ghosting) occursin Analogue mode / Some channels cannot be tunedtCheck the position, direction and connection of the aerial.tCheck [Signal Condition] (p. 38). If [Signal Quality] is displayed in red, the digital signal is weak.tCheck your postcode area is able to receive the Freeview channels at www.freeview.co.uktDigital signals may be relatively low to prevent interference with analogue signals for the period of Digital Switchover.Check the schedule of Digital Switchover at www.digitaluk.co.uktWeather conditions will affect signal reception (heavy rain, snow, etc.), in particular in poor reception areas. Even duringgood weather, high pressure can cause poor reception of some channels.tDue to the digital reception technologies involved, quality of the digital signals may be relatively low in some cases,despite good reception of analogue channels.tTurn the TV off with the Mains power On / Off switch, and then on again.tIf problem persists, consult your local dealer.Neither image nor sound is producedtIs the TV in AV mode?tCheck the correct AV input mode is selected.tCheck the mains lead is plugged into the socket outlet.tHas the TV been turned On?tCheck the Picture Menu (p. 28) and volume.tCheck all required cables and connections are firmly in place.Auto aspecttAuto aspect is designed to provide you with the best ratio to fill the screen. (p. 68)tPress the ASPECT button if you would like to change the aspect ratio manually (p. 17)Black and white picturetWhen connecting with SCART, ensure the output setting of the external equipment is not S-Video.Input mode, i.e. EC/AV1 remains on the screentPress the button to clear this message.Press again to redisplay.Q-Link function does not worktConfirm SCART cable and connection.Also set [AV1 out] in the Setup Menu (p. 30)[VIERA Link] function does not work and an error message appearstConfirm the connection. (p. 58, 59)tTurn the connected equipment on and then switch the TV on. (p. 61)Recording does not start immediatelytCheck the settings of the recorder. For details, read the manual of the recorder.