Frequently Asked Questions● FAQs, etc.67Problem ActionsScreenChaotic image, noisy Set “P-NR” in the Picture Menu (to remove noise). (p. 30)●Check nearby electrical products●(fluorescent lamp, DECT phones, mobile phones, microwave, etc.).No image can be displayed Is “Colour” or “Contrast” in the Picture Menu set to the minimum?●(p. 30)Please also refer to “Neither image nor sound is produced” (p. 66).●Blurry or distorted image(no sound or low volume)Reset channels. (p. 34 and p. 35)●Please also refer to “Neither image nor sound is produced” (p. 66).●Unusual image is displayed Turn the TV Off with Mains power On / Off switch, then turn it On●again.If the problem persists, perform “Shipping Condition” (p. 42).●SoundNo sound is produced Is “Sound mute” active? (p. 9)●Is the volume set to the minimum?●Please also refer to “Neither image nor sound is produced” (p. 66).●Sound level is lowor sound is distortedSound signal reception may be deteriorated.●Set “NICAM” (p. 31) in the Sound Menu to “Off”.(Analogue only)●Please also refer to “Neither image nor sound is produced” (p. 66).●Digital ChannelDue to the digital reception technologies involved, quality of the digital signals may be relatively low in●some cases, despite good reception of analogue channels.Interference or frozen /disappearing imageCheck “Signal Condition”. (p. 36)●If “Signal Quality” or “Signal Strength” are displayed in red, thesignal is weak.Check aerial.●Check your postcode area is able to receive the Freeview channels●at www.freeview.co.ukDigital signals may be relatively low to prevent interference with●analogue signals for the period of Digital Switchover. Check theplan of Digital Switchover at www.digitaluk.co.ukWeather conditions will affect signal reception (heavy rain, snow,●etc.), in particular in poor reception areas. Even during goodweather the high pressure can cause poor reception of somechannels.Turn the TV off with the Mains power On / Off switch, then turn it On●again.Reset channels. (p. 34 and p. 35)●Some channels cannot betuned Check the aerial.●Cannot find a channelyou have previously watchedThe channel may broadcast for part of the day.●Check the channel in the TV Guide. (p. 18)●Channel position numbers may be changed by broadcasters.●Reset channels. (p. 34 and p. 35)●HDMISound is unusualSet the sound setting of the connected equipment to●“2ch L.PCM”.Check the “HDMI1 / 3 Input” setting in the Sound Menu. (p. 31)●If digital sound connection has a problem, select analogue sound●connection. (p. 63)Pictures from externalequipment are unusualwhen the equipment isconnected via HDMICheck the HDMI cable is connected properly. (p. 60)●Turn the connected equipment on and then switch the TV on. (p. 55)●Check an input signal from the equipment. (p. 64)●Use an equipment compliant with EIA/CEA-861/861B.●OtherThe TV does not switch OnPress and hold the standby On / Off switch on the remote control●for about 1 second if Power LED is red.Check the mains lead is plugged into the socket outlet.●The fuse in the mains plug may have blown. Replace it with one of●an identical rating (p. 4).The TV goes into“Standby mode”Off Timer function is activated.●The TV enters “Standby mode” about 30 mins. after analogue●broadcasting ends.The remote control does not workor is intermittentAre the batteries installed correctly? (p. 6)●Has the TV been switched On?●The batteries may be running low. Replace them.●Point the remote control dvirectly at the front of the TV (within a 30●degree angle of the front of the TV).Situate the TV away from sunshine or other sources of bright light●not to shine on the TV’s remote control signal receiver.