Panasonic WJND400 - NETWORK DISK RECORDER Operating Instructions Manual

Also see for WJ-ND400/1000: Product catalog Reference Manual Specification Quick reference guide

Contents

Panasonic WJND400 - NETWORK DISK RECORDER Operating Instructions Manual Manual pdf 60 page image

60TroubleshootingBefore requesting service, check the following items. Contact your dealer if the problem does not appear here, if the problem is not resolved bythese remedies, or if you have any questions about settings and installation.ProblemsProblem Check item/remedy PageCannot access from browserCheck if the 10BASE-T, 100BASE-TX, or 1000BASE-TX cable is connectedto the network port. −If the network port connection indicator does not light, the LAN is notconnected or the network is not operating correctly.Make sure that the connection indicator lights. Contact the systemadministrator if the indicator does not light.−Refer to the system administrator to make sure the IP address is valid. SetupInstructions(PDF file)Use the following procedure to check if you are accessing a valid IPaddress.>ping "recorder IP address"When reply is returned from the recorder, the connection is normal.When reply is not returned, check the IP address and the subnet masksettings.−Refer to the system administrator to make sure the IP address is differentfrom another device.SetupInstructions(PDF file)Check if the IP address of the recorder matches the subnet of the network. SetupInstructions(PDF file)When the recorder and the client (PC) are on the same subnet, set thesame subnet for the IP address.SetupInstructions(PDF file)To access the recorder on the same subnet, it is recommended to set therecorder's address to "Don’t Use Proxy For These Addresses".SetupInstructions(PDF file)Buttons on browser window are notdisplayed correctlyThe browser's display may have troubles if you change the font settingsfrom the initial settings. Use the initial font settings. −Some information does not appear onbrowser windowPress [F5] on the keyboard to refresh the window. −Image is not being refreshedThe image display may be stopped because of congestion on the network.Press [F5] on the keyboard to acquire the image again. −Image data may not be refreshed if recording at low recording rate (lessthan 1 ips). −Live and recorded images in MPEG-4format are not displayed in a normalmannerDisplay and recording may be unavailable for up to one minute directly afterthe recorder is turned on while cameras are active or a LAN cable isconnected to the camera port.−