23Before asking for repairs, check the symptoms with the following table.Contact your dealer if a problem cannot be solved even after checking and trying the solution in thetable or a problem is not described below.Symptom Cause/solution ReferencepagesPower is not turnedon.When using a PoE device for power supply• Are the PoE device and the network connector con-nected using an Ethernet cable (category 5e or better)?Check whether the connection is appropriately established.• Depending on the PoE device, the power supply willstop when the demanded power exceeds its totalpower limit for all PoE ports.Refer to the operating instructions of the PoE devicein use. InstallationGuideWhen using DC power supply• Is the 12 V DC power supply terminal (accessory)firmly inserted into the 12 V DC power terminals ofthe camera?Confirm the power plug is firmly connected.• Is the AC adaptor in use compliant with theSpecifications?Check the Specifications regarding AC adaptor.The LINK indicatordoes not light inorange even whenthe Ethernet cable isconnected to thecamera.• Is the Ethernet cable connected appropriately?Connect the Ethernet cable appropriately.• Is the hub or router connected to the camera operat-ing appropriately?Check if the hub or router in use is operating appropriately.• Isn't the Ethernet cable connected to the camera broken?Replace the cable with another one.InstallationGuideSD ERROR/ABF indi-cator lights redX4571L X4571LMSD ERROR indicatorlights redS4550L S4550LMThis indicator lights up red when data cannot besaved on the SD memory card.• Isn’t the write protect switch of the inserted SD mem-ory card set to “LOCK”?Unlock the write protect switch of the SD memorycard.• Hasn't the inserted SD memory card been formattedon a PC?Use an SD memory card formatted on the camera.Or install the software to format the SD memory cardon the PC. Refer to our website(https://security.panasonic.com/support/info/) for fur-ther information about the supported software.• Isn't the inserted SD memory card faulty?Replace the card with a normal one.21Troubleshooting