Symptom Cause/solution Reference pages• Are you accessing the microphone using the localaddress (the IP address used in a local network)?When accessing the microphone, use the globaladdress (or the URL registered in the DDNS service)and the port number of the microphone as the IPaddress to be used in the Internet.323355Authentication window isdisplayed repeatedly.• Is the user name and password changed?While accessing the microphone, when changing theuser name and password of another user logging intothe microphone on another web browser, theauthentication window will be displayed each time thescreen is changed or refreshed.• Have you changed the [Authentication] setting?When the [Authentication] setting has been changed,close the web browser, and then access themicrophone again.• The authentication window may be for the networkcamera, not the network microphone. Check the IPaddress displayed on the authentication window to seewhether or not it is the authentication window of thenetwork camera.-It takes time to display thescreen.• Are you accessing the microphone in the HTTPSmode?In this mode, the refresh interval becomes slower dueto decode processing.-• Are you accessing another microphone in the samelocal network via a proxy server?Configure the web browser to not use the proxy server.-• Are two or more users browsing the live imagessimultaneously?It may take time to display the screen or the refreshinterval may become slower when two or more usersbrowse the live images simultaneously.-72 Operating Instructions14 Troubleshooting
