Errorcode Problem Possible solution05 There is air in the watercircuit.Restart the machine by switching it off and on again with themain switch. If this works, dispense 2-3 cups of hot water.Descale the machine if you have not done so for a longerperiod of time.The AquaClean filterwas not preparedproperly beforeinstallation or it isclogged.Remove the AquaClean filter and try again to brew a coffee. Ifthis works, make sure that the AquaClean filter is preparedproperly before you place it back (see 'Preparing theAquaClean filter for activation'). Put the AquaClean filter backinto the water tank. If this still does not work, the filter might beclogged and needs to be replaced.14 The machine isoverheated.Switch the machine off and switch it back on again after 30minutes.Ordering accessoriesTo clean and descale the machine, only use the Philips maintenance products. These products can bepurchased from your local retailer, from the authorized service centers or online atwww.saeco.com/care. To find a full list of spare parts online, enter the model number of yourmachine. You can find the model number on the inside of the service door.Maintenance products and type numbers:- Descaling solution CA6700- AquaClean filter CA6903- Brew group grease HD5061- Coffee oil remover tablets CA6704- Milk circuit cleaner CA6705- Maintenance kit CA6707TroubleshootingThis chapter summarizes the most common problems you could encounter with the machine. Supportvideos and a complete list of frequently asked questions are available on www.saeco.com/care. If youare unable to solve the problem, contact the Consumer Care Center in your country. For contactdetails, see the warranty leaflet.Problem Cause SolutionThe drip tray fills upquickly.This is normal. The machineuses water to rinse the internalcircuit and brew group. Somewater flows through the internalsystem directly into the driptray.Empty the drip tray every day or assoon as the red 'drip tray full' indicatorpops up through the drip tray (Fig. 26).Place a cup under the dispensing spoutto collect rinsing water.The machine is in DEMOmode.You pressed the standbybutton for more than 8seconds.Switch the machine off and then onagain with the main switch on the backof the machine.17EnglishEnglish