Support and Other Resources 373. Support and Other Resources3.1. Getting Technical SupportAfter installing your device, locate the serial number on the sticker located on the side of thechassis and use it to register your product at https://partner.qsan.com/ (End-UserRegistration). We recommend registering your product in QSAN partner website forfirmware updates, document download, and latest news in eDM. To contact QSAN Support,please use the following information. Via the Web: https://qsan.com/support Via Telephone: +886-2-7720-2118 extension 136(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8) Via Skype Chat, Skype ID: qsan.support(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summer time: 09:30 - 01:00) Via Email: support@qsan.comInformation to Collect Product name, model or version, and serial number Operating system name and version Firmware version Error messages or capture screenshots Product-specific reports and logs Add-on products or components installed Third-party products or components installedInformation for Technical SupportThe following system information is necessary for technical support, please refer tofollowing for what and where to get the information of your XCubeDAS series model.3.2. Accessing Product UpdatesTo download product updates, please visit QSAN website:https://qsan.com/download