Chapter 6 TroubleshootingCommon Problems and SolutionsQuantum P4000 and P7000 Libraries User’s Guide 93GUI Problems 6 Table 19 describes corrective actions for GUI problems.Table 19 GUIProblemsRoboticsProblems 6Table 20 describes corrective actions for robotics problems.Table 20 RoboticsProblemsProblem Corrective ActionThe GUI is blank. Confirm that power is on, then contact anauthorized field service engineer.The GUI does notrespond to touch.Contact an authorized field service engineer.An error messageis displayed.Write down the details of the error message,including the SK, ASC, and ASCQ numericvalues.Press Okay to clear the message.Problem Corrective ActionThe robot does notmove at power up.Make sure that all internal packing materials(foam pads and tie wraps) have been removed.Check the Stop and Standby buttons; make surethe library is on-line and the Stop button isdisabled.The gripperpartially grips atape cartridge.Issue a Move Cartridge command to move thecartridge from the gripper to an empty storagebin.The barcode readeron the gripperfails.Verify that nothing obstructs the reader.Then, restart the library. If the problemcontinues, contact a field service engineer.
