Chapter 6 TroubleshootingCommon Problems and Solutions96 Quantum P4000 and P7000 Libraries User’s GuideTape DriveProblems 6Table 22 describes the corrective action for problems with the tape drives.Table 22 Tape DriveProblemsA flash memoryerror is reported.Contact a field service engineer.A maximumtemperatureexceeded warningis displayed.Turn off the library and allow it to cool down.Lower the room temperature, if possible, andincrease ventilation around the library.(If the operating temperature is too high, thelibrary will automatically shut down until thetemperature drops.)Problem Corrective ActionThe library isunable tocommunicate witha drive.This is indicated by a Drive CommunicationTime-out error. Contact a field service engineer.The tape drive doesnot eject acartridge.Reset the library and retry the unloadcommand.If the tape still does not unload, stop the library,open the front door, and manually unload andeject the cartridge (see Manually Ejecting a TapeCartridge on page 58).A drive handleerror occurs.Contact a field service engineer.Problem Corrective Action
