46 Chapter 7Graphics contained within this publication are for representation only.Chapter 7: Other InformationTroubleshootingMost problems with your TV/DVD can be corrected by consulting the followingtroubleshooting list.Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized ServiceRepresentative who will visit your home for a fee to install your electronic entertainment systemand to instruct you in its operation. For details about this service, call 1-888-206-3359. Foradditional assistance while using your RCA product, please visit www.rca.com/customersupport.DVD ProblemsPlayer won’t work• Reset the TV/DVD by unplugging the AC power cord and plugging it back in.Disc won’t play• Insert a disc with the label side facing up.• Check the type of disc you put into the disc tray. This TV/DVD only plays DVD videodiscs, Video CDs, audio CDs, mp3s, and CDs with JPEG files.• If the disc is a DTS music CD, it requires a DTS decoder. If you have a DTS receiverhooked up to your TV/DVD and you are still not getting sound, make sure the sound isset correctly (see Chapter 5).• Both the TV/DVD and the disc are coded by region. If the regional codes don’t match,the disc can’t be played. This TV/DVD is Region No. 1.Play starts, but then stops immediately• The disc is dirty. Clean it.• Condensation has formed. Allow player to dry out.Playback doesn’t start at beginning of disc• The DVD has a disc memory feature which remembers the five most recent discs (DVDor Video CD only) played and begins playback at the approximate point which the discwas last stopped. To resume normal playback, press the DISC MENU button and choosePLAY from the Disc main menu.No sound or distorted sound• Make sure your TV/DVD is connected properly. Make sure all cables are securely insertedinto the appropriate jacks.• You may need to readjust the Digital Output settings from the Sound menu (seeChapter 5).• Sound is muted during still, frame advance, or slow-motion play.• If you connected an audio or audio/video receiver to your TV/DVD, make sure you chosethe correct input setting on the receiver.Can’t advance through a movie• You can’t advance through the opening credits and warning information that appear atthe beginning of movies because the disc is programmed to prohibit that action.The icon appears on screen• The feature or action cannot be completed at this time because:1. The disc’s software restricts it.2. The disc’s software doesn’t support that feature (e.g., angles).3. The feature is not available at the moment.4. You’ve requested a title or chapter number that is out of range.