RCA DRC99382 User Manual

Contents

RCA DRC99382 User Manual Manual pdf 10 page image

10Out of WarrantyIn the event your product requires repair after the limited warrantyperiod has expired, please contact our Customer Support Center at1-800-506-5746, 1-877-252-6873 or www.RCAav.comHours: Monday–Thursday: 9am–7pm, Friday: 9am–5pm, Satur-day: 9am–NOON Eastern time.Important: you are responsible for any transportation, shipping orinsurance relative to the return of product to our Product ReturnsCenter.All warranties implied by state law, including the implied warrantiesof merchantability and fitness for a particular purpose, are expresslylimited to the duration of the limited warranties set forth above. Withthe exception of any warranties implied by state law as hereby limited,the foregoing warranty is exclusive and in lieu of all other warranties,guarantees, agreements and similar obligations of manufacturer orseller with respect to the repair or replacement of any parts. In no eventshall AVC be liable for consequential or incidental damages.No person, agent, distributor, dealer or company is authorized tochange, modify or extend the terms of these warranties in any mannerwhatsoever. The time within action must be commenced to enforceany obligation of AVC arising under the warranty or under any statute,or law of the United States or any state thereof, is hereby limited toone year from the date of purchase. This limitation does not apply toimplied warranties arising under state law.This warranty gives you specific legal rights and you may also haveother rights, which may vary, from state to state. Some states donot allow limitation on how long an implied warranty lasts, when anaction may be brought, or the exclusion or limitation of incidental orconsequential damages, so the above provisions may not apply to you.For more information on other products and services, please visit ourweb site at www.RCAav.comImportant: Also keep your “Bill of Sale” as proof of purchase.Model no.....................................................................................................................Product name.................................................................................................................Type of set..................................................................................................................Serial no.............................................................................................................................Invoice no.........................................................................................................................Date purchased..............................................................................................................Dealer name....................................................................................................................FOR SERVICE AND REPAIR, PLEASE VISIT www.RCAav.comSpecifications and external appearance are subject to change withoutnotice.© 2011 AVC MULTIMEDIAAVC Multimedia,Markham, Ontario L3R 1E3http://www.RCAav.comPrinted in ChinaLimited WarrantyLimited WarrantyAVC MULTIMEDIA (“AVC”) makes the following limited warranty. Thislimited warranty extends to the original consumer purchaser and islimited to non-commercial use of the product.One Year Parts & Labor WarrantyAVC products purchased in the United States are warranted to be freefrom defects in materials or workmanship for a period of one year fromthe date of their original retail purchase. If the unit fails to conform tothis warranty, we will service the product using new or refurbishedparts and products, at AVC’s sole discretion.During a period of one year from the effective warranty date, AVC willprovide, when needed, service labor to repair a manufacturing defect atits designated Service Center. To obtain warranty service in the UnitedStates, you must first call our Customer Support Center at 1-800-506-5746 or 1-877-252-6873, during the hours listed in the box below.The determination of service will be made by AVC Customer Support.PLEASE DO NOT RETURN YOUR UNIT TO AVC WITHOUT PRIORAUTHORIZATION. New or remanufactured replacements for defectiveparts or products will be used for repairs by AVC at its designatedService Center for one year from the effective warranty date. Suchreplacement parts or products are warranted for an additional one yearfrom the date of repair or replacement. The Customer will be requiredto ship the unit to the Service Center indicated at the time CustomerSupport is contacted to make the necessary repairs. The customer isresponsible for all transportation charges to the service facility.Packaging and Shipping InstructionWhen you send the product to the AVC service facility you must use theoriginal carton box and packing material or an equivalent as designatedby AVC.Your Responsibility(1) you must retain the original sale receipt to provide proof ofpurchase.(2) These warranties are effective only if the product is purchased andoperated in the U.S.A. or Canada.(3) Warranties extend only to defects in material or workmanship,and do not extend to any product or parts which have been lostor discarded, or damage to product or parts caused by misuse,accident, improper operation or maintenance, or use in violationof instructions provided with the product, or to product whichhas been altered or modified without authorization of AVC, orto products or parts thereof which have had the serial numberremoved or changed.The disc does not play.• There is no disc inside (“No Disc” appears on the screen).• Insert the disc correctly with the playback side facing down.• Clean the disc.• A non-NTSC disc has been inserted. The unit and disc regionnumber are incompatible.• Condensation may have formed inside the unit due to a suddenchange in temperature. Wait about an hour for it to clear and tryagain.Troubleshooting GuideNeed More Help?Please visit online help athttp://www.RCAav.comRCA DRC99382_Eng IB_MTK A5_14-3-2011.indd 10 3/17/2011 4:32:57 PM