RadiSys EPC-2 Hardware Reference Manual
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Contents
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EPC-2 HARDWARE REFERENCE8. Support and ServiceIf you have questions or problems, call 800-950-0044 between the hours of 8 AM and5 PM Pacific time. Technical support is provided for users who purchased their systemfrom RadiSys or a RadiSys sales representative; if you purchased your systemelsewhere, you should contact that party for support.RepairRepair service under the standard warranty is provided to the original purchaser. Prod-ucts returned for warranty repair that are found to be fully functional will be subject toa recertification fee. Typical turnaround time for repair and recertification is fiveworking days (exclusive of shipping time).Out-of-warranty service is subject to a service charge. After the damaged product isanalyzed, the customer will be given a cost estimate and asked for authorization to pro-ceed. All repairs are warranted for 90 days.ShippingProducts requiring service may be returned to RadiSys, shipping prepaid, after issuanceof a return materials authorization (RMA). Return authorization may be obtained bycalling customer service (800-950-0044) with the product model, serial number, andproblem description. Proper packaging, preferably the original shipping containers,should be used. Be sure to use anti-static and padded packaging, and to include awritten description of the problem. The customer assumes all liability for loss ordamage in transit in both directions. Unless otherwise agreed in advance, products willbe returned to the customer with shipping and any repair charges due on delivery.Ship the product needing service, freight prepaid, to:Product Service CenterRadiSys Corporation15025 S.W. Koll ParkwayBeaverton, OR 97006 USAPage 67Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com |
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