MicroRAE User’s Guide5115. TroubleshootingProblem Possible Reasons & SolutionsCannot turn on power aftercharging the batteryReasons: Defective charging circuit. Defective battery.Solutions: Try charging the battery again. Replacebattery or charger.Lost password Solutions: Call Technical Support at +1 408-952-8461or toll-free at +1 888-723-4800Buzzer, LED lights, andvibration motorinoperativeReasons: Buzzer and/or other alarms disabled.Bad buzzer.Solutions: Check under “Alarm Settings” inProgramming Mode that buzzer and/or otheralarms are not turned off.Call authorized service center.If you need replacement parts, please contact an authorized RAE Systems distributor.16. Diagnostic ModeIn Diagnostic Mode, the MicroRAE provides raw counts for sensor, battery, and other readings,as well as a list of installed sensors and information about them (expiration date, serial number,etc.). Most of these screens are useful only to service technicians. Many allow access forchanging settings.The MicroRAE’s Diagnostic Mode can only be accessed at startup time. In Diagnostic Mode,MicroRAE displays readings in raw counts instead of units such as parts per million (ppm) orother units of measure.16.1. Entering Diagnostic Mode1. With the MicroRAE turned off, press and hold both [MODE] and [Y/+].2. When the display turns on and the password screen appears, release the keys.3. Enter the 4-digit password (the password is the same as the one for the ProgrammingMode; the default password is 0000).• Step from one position in the four-character string to the other by pressing [MODE].• Press [Y/+] repeatedly to select a desired number. Numbers increase from 0 to 9.• Once 9 is reached, pressing [Y/+] again “wraps” around back to 0.4. When you are done, press [MODE] followed by [Y/+]. If you input the correct password,the instrument restarts in normal reading mode.16.2. Exiting Diagnostic Mode1. Turn off the MicroRAE by pressing and holding [MODE]. There will be a standardshutoff countdown.2. When the instrument shuts off, you will be alerted. Release your finger.Note: The next time you start MicroRAE, hold only [MODE], and it will automatically start inNormal Mode.