20Cooktop ignition or cooktop burners faultyIs the power on?Are the sparker (ignition electrode) or burner holesblocked by debris?Are the burner heads correctly located? See the sectionentitled ‘Cleaning’.Remember that each cooktop burner has a special flamesafety device (FSD) that stops the flow of gas if the flamegoes out. When lighting a cooktop burner the safetydevice has to be overridden by holding in the controlknob so that the gas can flow. This allows the flamesensor to heat up and operate the safety device. Keepholding the knob pressed in to let the gas through tothe burner for few seconds. The igniter should spark andlight the gas.If, when you let go of the control knob, the burner goesout, the safety device has not held in. Turn the control tothe off position and wait one minute, then try again thistime holding in the control knob for slightly longer.Cooktop burners will not lightIf only one or all the cooktop burners will not light,make sure that the parts have been replaced correctlyafter wiping or removing for cleaning.Check that there is not a problem with your gassupply. You can do this by making sure that other gasappliances you may have are working.Do the burners spark when you push in the controlknob? If not check the power is on.Steam is coming from the ovenWhen cooking foods with a high water content (e.g.oven fries) there may be some steam visible at the reargrille. Take care when opening the oven door, as theremay be a momentary puff of steam when the ovendoor is opened. Stand well back and allow any steam todisperse.An oven fan is noisyThe note of the oven fan may change as the oven heatsup – this is perfectly normal.What cleaning materials are recommended for thecooker?See the ‘Cleaning’ section for a full list of recommendedcleaning materials.nn We do not recommend corrosive or caustic cleanersas these may damage your cooker.6. TroubleshootingThe knobs get hot when I use the oven, can I avoid this?Yes, this is caused by heat rising from the oven, andheating them up. Do not leave the oven door open.If there is an installation problem and I don’t get myoriginal installer to come back to fix it who pays?You do. Service organizations will charge for their callouts if they are correcting work carried out by youroriginal installer. It is in your interest to track down youroriginal installer.Food is cooking too slowly, too quickly, or burningCooking times may differ from your previousoven. Check that you are using the recommendedtemperatures and rack positions. See the oven cookingguide section of the instructions.The oven control settings and cooking times areintended to be used only as a guide.Individual tastes may require the temperature to bealtered either way, to get the results you want. Trycooking at a higher temperature setting.The oven is not cooking evenlyIf you are cooking a large item, be prepared to turn itround during cooking.If two racks are used, check that space has been left forthe heat to circulate. When a baking sheet is put into theoven, make sure it is placed centrally on the shelf.Check that the door seal is not damaged.A dish of water when placed on the shelf should be thesame depth all over. (For example, if it is deeper at theback, then the back of the cooker should be raised up orthe front lowered).If the cooker is not level arrange for your supplier tolevel it for you.Oven not coming onIs the power on?If not there may be something wrong with the powersupply. Is the cooker supply on at the circuit breaker?Have you set a cooking function?