Raritan Paragon switch Installation And Operation Manual

Also see for Paragon Manager: User manual

CHAPTER 10: T ROUBLESHOOTING 91CHAPTER 10: TROUBLESHOOTINGSymptoms and SolutionsSYMPTOM: PROBABLE C AUSE:No Power.• Loose Power Cord.• Power switch is off.• Paragon Matrix Switch or User Station (UST1) surgeprotection invoked during a power recycling process.Power off unit, wait 20 seconds, then power unit on.All computers have no videodisplay.• Loose Category 5e UTP cable• Loose monitor connection• UST1 is connected and functioning properly if <Num Lock>key lights keyboard’s Num Lock LED.Monitor video display forsome connected computers isdistorted.• Monitor type does not match video output designation fromcomputer.Keyboard non-functional,even though there is nokeyboard error at power up.Cannot input to any computer.• Loose keyboard connection to UST1.• Loose Category 5e UTP cable• Keyboard broken. Hot-swap with a new keyboardRepeated “Keyboard ERROR”at computer power-up.• Loose cable from computer to CIM• Loose Category 5e UTP cable• Paragon components may be out of order. Verify thatcomputer works with a keyboard directly connected.Contact Raritan Technical support for assistance.Keyboard suddenly locks-upwhen a particular computer isselected, but works normallywhen other computers areselected.• Loose keyboard cable connection• Voltage spike (increase) or brown out (decrease) in powersupply to connected Paragon Matrix Switch unit. Powerdown Switch, wait 20 seconds, then power on unit.Powering Switch from a UPS avoids variation in powersupply to Switch.Repeated “MOUSEINSTALLATION FAILURE”at computer power-up.• Loose mouse cable from computer to CIM• Loose Category 5e UTP cable• If error occurs only with new computers being added tosystem, contact Raritan Technical Support for assistance –mouse emulation firmware may need to be upgraded forcompatibility with newer computers.