COPYRIGHT © 2014 RED.COM, INCR E D D S M C M E D I A O P E R AT I O N G U I D E 955-0047, REV-F | 4808This chapter explains how to troubleshoot media for your DSMC. If you continue to experience issues aftertroubleshooting, please file a support ticket at support.red.com.SSD MAINTENANCEThis section describes best practices to ensure that your RED MINI-MAGs and REDMAG 1.8" SSDs continue toprovide reliable storage and fast data rates. Following these best practices may prevent your SSD from becom-ing fragmented, which can lead to data integrity errors. The only files that should be saved from your computer to your SSD are Preset files and Firmware Upgradefiles. DO NOT save other files, folders, or applications to your SSD. DO NOT delete clips off of your SSD using a computer. Delete clips only by formatting your SSD in-camera.For more information about formatting your SSD, go to “Format Media” on page 36. DO NOT format your SSD using a computer, unless the SSD cannot mount to the camera. For more infor-mation, go to “Format (Erase) Media In-Camera” on page 36.IN-CAMERA ERRORSNO MEDIA ATTACHEDSYMPTOMThe message “No Media Attached” displays if media is not present or not formatted when pressing the Recordbutton.POTENTIAL RESOLUTIONS If the SSD is not connected, connect the SSD to the camera. If the SSD is already connected, format the SSD and attempt to record again. For more information aboutformatting media, go to “Format Media” on page 36.RECORDING HALTED: RECORD ERROR–SHUTDOWNSYMPTOMThe message “Recording Halted: Record Error–Shutdown” displays if the SSD is removed while recording orthe connection to the DSMC is interrupted during recording.POTENTIAL RESOLUTIONTo resolve this issue, follow the instructions below:1. Power down the camera.2. Remove the SSD module from the camera.3. Inspect connectors for damage.TROUBLESHOOTMEDIA