Red Hat NETWORK SATELLITE 5.3.0 - PROXY Installation Manual

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Red Hat NETWORK SATELLITE 5.3.0 - PROXY Installation Manual Manual pdf 31 page image

Proxy Debugging by Red Hat27var/log/rhn/rhn_auth_cache.log) is turned off by default. If you do run the daemon and desirelogging, turn it back on by adding the following line to the Proxy's /etc/rhn/rhn.conf file:auth_cache.debug = 26.8. Proxy Debugging by Red HatIf you've exhausted these troubleshooting steps or want to defer them to Red Hat Networkprofessionals, Red Hat recommends that you take advantage of the strong support that comes withRHN Proxy Server.One way to access that expertise is through the Red Hat Knowledgebase, which provides solutionsto the most common issues encountered by users and has a robust browse and search interface forfinding the right answers to your Proxy issues. You can access the Red Hat Knowledgebase at http://kbase.redhat.com.Additionally, Red Hat provides a command line tool called the SoS Report, commonly known byits command sosreport. This tool collects your Proxy's configuration parameters, log files, anddatabase information and sends it directly to Red Hat.To use this tool for RHN Satellite Server information, you must have the sos package installed. Typesosreport -o rhn as root on the Satellite server to create a report. For example:[root@satserver ~]# sosreport -o rhnsosreport (version 1.7)This utility will collect some detailed information about thehardware and setup of your Red Hat Enterprise Linux system.The information is collected and an archive is packaged under/tmp, which you can send to a support representative.Red Hat will use this information for diagnostic purposes ONLYand it will be considered confidential information.This process may take a while to complete.No changes will be made to your system.Press ENTER to continue, or CTRL-C to quit.You are then prompted for your first initial and last name, then a support case number (also called anIssue Tracker number).It may take several minutes for the system to generate and archive the report to a compressedfile. Once finished, email the new file from the /tmp/ directory to your Red Hat representative forimmediate diagnosis.