28 TROUBLESHOOTINGPROBLEMS CAUSES SOLUTIONSThe machine does not turn on. The machine is not connected to thepower source.Connect the machine to the powersource.The plug has not been plugged into theback of the machine.Insert the plug into the machine’s powersocket.Hot water or steam is notdispensed.The hole of the steam spout is clogged. Clean the hole of the steam spout using apin.Coffee has little crema. The coffee blend is unsuitable or coffeeis not freshly roasted.Change coffee blend.The SBS dial is turned towards the left. Turn the SBS dial to the right.The Brew Group does not comeout.The Brew Group is out of place. Turn the machine on. Close the servicedoor. The Brew Group is automaticallyplaced in the correct position.The coffee grounds drawer is inserted. Remove the grounds drawer first, then theBrew Group.Coffee is not brewed. The water tank is empty. Fill the water tank and prime the circuitagain.The Brew Group is dirty. Clean the Brew Group.Coffee is brewed slowly. The coffee grind is too fine. Adjust the grinder to a coarse grind (seepage 9).The Brew Group is dirty. Clean the Brew Group.Coffee leaks out of the dispensinghead.The dispensing head is clogged. Clean the dispensing holes with a softcloth.The machine grinds the coffee, butcoffee does not brew.The opti-dose adjustment is not at theoptimal setting.Change the opti-dose adjustment (see page8).Please contact Saeco or an authorized service centre for any problems not covered in the above table orwhen the suggested solutions do not solve the problem.ADDITIONAL INFORMATION FOR THE CORRECT USE OF THE INTENZA WATER FILTERTo correctly use the Intenza water filter, please consider the following instructions:1. Store the Intenza water filter in a cool area in which the room temperature ranges from +1°C to +50°C (34°F to122°F). Do not store it in direct sunlight.2. Carefully read the operating instructions and the safety warnings provided with each filter.3. Keep the filter instructions together with the manual.4. These instructions integrate those contained in the manual, as they focus on the specific application of the filter inthe machine.