• 20 •Fault Possible cause SolutionThe machine does not turn on. The machine is not connected to thepower supply. Connect the machine to the power supply.The pump is very noisy. No water in the tank. Refill with water (par 4.4).The coffee is too cold.The “machine ready” switch light (16)was off when the switch was pressed.Wait until the “machine ready” switch light(16) turns on.The filter holder is not inserted forpreheating (sec. 5). Preheat the filter holder.Cold cups. Preheat the cups with hot water.The milk does not froth.It is not possible to prepare acappuccino.Non-suitable milk powdered milk,low-fat milk. Use whole milk.The Pannarello is dirty. Clean the Pannarello as described in sec. 9.There is no more steam in the boiler. Prime the circuit (par. 4.5) and repeat theoperations described in sec. 8.The coffee is dispensed toofast, no foam builds up.Too little coffee in the filter holder. Add coffee (sec. 5).The grind is too coarse. Use a different blend (sec. 6).Coffee is old or not suitable. Use a different blend (sec. 6).Old or not suitable pod. Change the pod.Coffee does not come out ordrips only.No water. Refill with water. (par 4.4).The grind is too fine. Use a different blend (sec. 6).Coffee pressed in the filter holder. Shake the ground coffee.Too much coffee in the filter holder. Reduce the quantity of coffee in the filterholder.Knob (5) is open. Close the knob (5).Calcified machine. Descale the machine (sec. 10).The filter in the filter holder is clogged. Clean the filter (sec. 9).Not suitable pod. Change type of pod.The coffee comes out fromthe side.The filter holder is incorrectly inserted inthe Brew unit. Insert the filter holder correctly (sec. 5).Upper edge of the filter holder is dirty. Clean the rim of the filter holder.The gasket of the boiler is dirty or worn. Clean or replace the gasket.Pod wrongly inserted. Insert the pod correctly. Make sure it doesn’tcome out of the filter holder.Too much coffee in the filter holder. Reduce the quantity of coffee by means ofthe measuring scoop.Please contact an Authorized Service Centre for any faults not covered in the above table or when the suggestedsolutions do not solve the problem.