Samsung CLP-610 Series User Manual

Also see for CLP 610ND - Color Laser Printer: User guide Driver manual Driver guide Specifications Quick install guide

Contents

7.10 < Troubleshooting>Solving other problemsThe following chart lists some conditions that may occur and therecommended solutions. Follow the suggested solutions until theproblem is corrected. If the problem persists, call for service.Paper feeding problemsCondition Suggested solutionsPaper is jammedduring printing.Clear the paper jam. (See "Clearing paperjams" on page 7.1.)Paper stickstogether.• Ensure there is not too much paper in the tray.The tray can hold up to 250 sheets of paper,depending on the thickness of the paper.• Make sure that you are using the correct typeof paper. (See "Specifications on printmedia" on page 4.2.)• Remove paper from the tray and flex or fanthe paper.• Humid conditions may cause some paper tostick together.Multiple sheets ofpaper do notfeed.• Different types of paper may be stacked in thetray. Load paper of only one type, size, andweight.• If multiple sheets have caused a paper jam,clear the paper jam. (See "Clearing paperjams" on page 7.1.)Paper does notfeed into themachine.• Paper has not been loaded correctly. Removepaper from the tray and reload it correctly.• There is too much paper in the tray. Removeexcess paper from the tray.• The paper is too thick. Use only paper thatmeets the specifications required by themachine. (See "Specifications on printmedia" on page 4.2.)• Remove any obstructions from inside themachine.The paper keepsjamming.• There is too much paper in the tray. Removeexcess paper from the tray. If you are printingon special materials, use the multi-purposetray.• An incorrect type of paper is being used. Useonly paper that meets the specificationsrequired by the machine. (See "Specificationson print media" on page 4.2.)• There may be debris inside the machine.Open the front cover and remove the debris.Envelopes skewor fail to feedcorrectly.Ensure the paper guides are against both sidesof the envelopes.Printing problemsCondition Possible cause Suggested solutionsThemachinedoes notprint.The machine is notreceiving power.Check the power cordconnections. Check thepower switch and the powersource.The machine is notselected as thedefault printer.Select a machine name asyour default printer in yourWindows.Check the machine for the following:• The cover is not closed. Close the cover.• Paper is jammed. Clear the paper jam. (See"Clearing paper jams" on page 7.1.)• No paper is loaded. Load paper. (See "Loadingpaper" on page 4.4.)• The toner cartridge is not installed. Install the tonercartridge.If a system error occurs, contact your servicerepresentative.The connection cablebetween thecomputer and themachine is notconnected properly.Disconnect the printer cableand reconnect it.The connection cablebetween thecomputer and themachine is defective.If possible, attach the cableto another computer that isworking properly and print ajob. You can also try using adifferent printer cable.The port setting isincorrect.Check the Windows printersetting to make sure that theprint job is sent to the correctport. If the computer hasmore than one port, makesure that the machine isattached to the correct one.The machine may beconfiguredincorrectly.Check the printer propertiesto ensure that all of the printsettings are correct.The printer drivermay be incorrectlyinstalled.Repair the printer software.See Software section .The machine ismalfunctioning.Check the display messageon the control panel to see ifthe machine is indicating asystem error. Contact aservice representative.