Samsung DVD-P365 Manual

Also see for DVD-P365: User guide

Contents

30TroubleshootingBefore requesting service (troubleshooting), please check the following.No operations can beperformed with theremote control.The screen ratiocannot be changed.No audio.Play mode differs from theSetup Menu selection.Disc Menu doesn’t appear.The icon appearson screen.Forgot passwordThe screen is blockedIf you experienceother problems.5.1 channel sound isnot being reproduced.Disc does not play.• Check the batteries in the remote control.They may need replacing.• Operate the remote control at a distance of no more than 20 feet.• Remove batteries and hold down one or more buttons for several minutes to drainthe microprocessor inside the remote control to reset it. Reinstall batteries and tryto operate the remote control again.• Ensure that the disc is installed with the label side facing up.• Check the region number of the DVD.• 5.1 channel sound is reproduced only when the following conditions are met. :1) The DVD player is connected with the proper Amplifier2) The disc is recorded with 5.1 channel sound.• Check whether the disc being played has the “5.1 ch” mark on the outside.• Check if your audio system is connected and working properly.• In a SETUP Menu, is the Audio Output set to Bitstream?• The features or action cannot be completed at this time because:1. The DVD’s software restricts it.2. The DVD’s software doesn’t support the feature (e.g., angles).3. The feature is not available at the moment.4. You’ve requested a title or chapter number or search time that is out of range.• Check if the disc has a Menu.• Some of the functions selected in the Setup Menu may not work properly if thedisc is not encoded with the corresponding function.• The Screen Ratio is fixed on your DVDs.• Make sure you have selected the correct Digital Output in the Audio OptionsMenu.• Press the button (in front panel) for more than 5 seconds under no discinside. All settings will revert to the factory settings.• Press the button (in front panel ) for more than 5 secondsunder no disc inside. All settings including the password will revert to the factorysettings. Don't use this unless absolutely necessary.• Go to the contents and find the section of the instruction book that contains theexplanations regarding the current problem, and follow the procedure once again.• If the problem still cannot be solved, please contact your nearest authorized ser-vice center.• Make sure that the disc is not dirty or scratched.• Clean the disc.ActionProblem PageThe picture is noisy ordistortedP3P5P13-14P26P24~28P27P26P15P28P2