69"QQFOEiY*OEFYSymptom What you should checkCannot operatewhen connected asa media device.For Windows XP users, use Windows XPService Pack 3 or later.Install Samsung Kies or later or WindowsMedia Player 10 or later to your PC.If you checked items on Troubleshooting but symptom isnot improved, contact the following au Customer Supportsite of au homepage:http://www.au.kddi.com/support/mobile/trouble/repairUpdating Software■ Notes on software update• When software update is necessary, you will be informedon au homepage, etc. For details, contact an au shop orCustomer Service Center (call toll-free 157). In addition,users of the product will receive a notice from au, whensoftware update is necessary to improve the functionalityof the product.• You are recommended to back up your data beforeupdating software.• Be sure to fully charge the battery pack before use.Updating software may fail if the battery level is low orbecomes low while updating.• Check the radio wave condition. Updating software mayfail in poor reception areas.• No operations can be made while updating. Calling to 110(Police), 119 (Fire institution), 118 (Regional Coast GuardHeadquarters) is not available, either. Alarm, etc. do notoperate.• If software update has failed or stopped, perform the sameagain.• If you fail to update software, it may become impossible tooperate the product. If this happens, bring it to an au shopor PiPit (not accepted by some shops).Downloading and updating softwareUpdate files can be downloaded from the Internet web sitevia wireless communication into the product directly.1 In the home screen, t → [Settings]2 "General" tab → [About device] → [Softwareupdate]3 [Update]From here on, follow the onscreen instructions.• If the confirmation screen of download appears, tap "OK".If "Wi-Fi settings" is tapped, make connection setting forwireless LAN (Wi-Fi®) function.◎ Data communication charge may be applied for automaticsearch.Connecting to a PC for updatingsoftwareYou can update software via a PC using "Samsung Kies".