Samsung Galaxy Note 3 SCL22 Basic Manual

Contents

70"QQFOEiY*OEFYAfter-sales service■ When asking for repairFor repair, contact Secure cell phone support center.During thewarranty periodRepairs will be done based on the terms ofservices of the free-of-charge repair warrantydescribed on the warranty card.Outside thewarranty periodWe shall repair the product for a charge asrequested by the customer if repair renders itusable.◎ Before handing in the product for repair, make a backup of thecontents of memory since they may disappear during repair.Note that the Company shall not be liable for any damages andloss of income should the contents of memory be altered orlost.◎ Recycled parts that meet the Company's quality standards aresometimes used for repair.◎ Collected au cell phones by Replacement cell phone deliveryservice which you used before are recycled to cell phones forreplacement after repairs. Also replaced parts by au aftersalesservice are collected and recycled by KDDI. They are notreturned to customers.■ Performance parts for repairThe Company retains performance parts for repair of theGALAXY Note 3 main unit and its peripherals for four yearsafter discontinuation of production. "Performance parts forrepair" refers to parts required for maintaining the functionsof the product.■ Warranty cardAt the store of purchase, thoroughly check and read thename of the retailer, date of purchase and other necessarydetails filled in on the warranty card, and be sure to keep itin a safe place.■ Secure cell phone support plus LTEAn after-sales service membership program on a monthlybasis called "Secure cell phone support plus LTE" (monthlyfee: 399 yen including tax) is available for using your au cellphone for a long time without worries. This service expandscoverage for many troubles including malfunction, theft andloss. For details of this service, refer to au homepage orcontact Secure cell phone support center.◎ You can apply for membership only at the time of purchasingyour au cell phone.◎ Once you cancel the membership, you cannot reapply for it untilyou purchase an au cell phone next time.◎ Note that when changing the model or purchasing an extra cellphone, this service only covers the most recently purchased aucell phone.◎ When an au cell phone is handed over to you or someone else,the Secure cell phone support plus LTE membership is alsohanded over to the successor of the cell phone.◎ When you get a new au cell phone by changing the model orpurchasing an extra cell phone, the "Secure cell phone supportplus LTE" membership for the old au cell phone is automaticallycanceled.◎ Service contents are subject to change without notice.